Increased response and delivery times

Incident Report for Batch

Resolved

This incident has been resolved.

Posted Sep 28, 2020 - 19:57 UTC

Monitoring

The issue has been identified. Response times and delivery times are improving. We are monitoring the situation.

Posted Sep 28, 2020 - 19:24 UTC

Investigating

We are currently seeing elevated response times for our APIs and increased delivery times across all platforms. We are investigating.

Posted Sep 28, 2020 - 18:36 UTC

This incident affected: API (Transactional API, Campaigns API, Custom Data API, Transactional API for Partners), Webservices (SDK, Inbox, Custom attributes, In-app messaging), and Delivery (Transactional push, Push campaigns, In-app messaging).