Database issues impacting data indexing

Incident Report for Batch

Resolved

This incident has been resolved.
Posted Sep 06, 2022 - 18:15 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 06, 2022 - 15:43 UTC

Update

We are continuing to investigate this issue.
Posted Sep 06, 2022 - 15:42 UTC

Investigating

Following a database maintenance operation, we're experiencing data indexing delays. It does in particular impact the indexing of push tokens and Custom User IDs.
We will update you as soon as we have more information and the next steps.
Posted Sep 06, 2022 - 04:48 UTC
This incident affected: [OLD_STATUSPAGE_MODEL] Webservices (Custom attributes).
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