Batch Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Delivery Operational

90 days ago

99.73 % uptime

Today

Transactional push Operational

90 days ago

99.67 % uptime

Today

Push campaigns Operational

90 days ago

99.54 % uptime

Today

In-app messaging Operational

90 days ago

99.98 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Transactional API Operational

90 days ago

100.0 % uptime

Today

Campaigns API Operational

90 days ago

100.0 % uptime

Today

Custom Data API Operational

90 days ago

100.0 % uptime

Today

Transactional API for Partners Operational

90 days ago

100.0 % uptime

Today

3rd party integrations Operational

90 days ago

100.0 % uptime

Today

Segment Operational

90 days ago

100.0 % uptime

Today

mParticle Operational

90 days ago

100.0 % uptime

Today

Salesforce Marketing Cloud Operational

90 days ago

100.0 % uptime

Today

Data Operational

90 days ago

100.0 % uptime

Today

Exports Operational

90 days ago

100.0 % uptime

Today

Dashboard Operational

90 days ago

99.97 % uptime

Today

Main dashboard Operational

90 days ago

99.94 % uptime

Today

Editorial dashboard Operational

90 days ago

100.0 % uptime

Today

Webservices Operational

90 days ago

99.98 % uptime

Today

SDK Operational

90 days ago

99.94 % uptime

Today

Inbox Operational

90 days ago

100.0 % uptime

Today

Custom attributes Operational

90 days ago

100.0 % uptime

Today

In-app messaging Operational

90 days ago

100.0 % uptime

Today

Web push static resources Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 5, 2020

No incidents reported today.

Dec 4, 2020

No incidents reported.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

Transactional push delivery issues

Resolved - Due to a misconfiguration while doing maintenance work on the transactional push feature approximately 50% of the notification sent to the API between 09:00 UTC and 09:30 UTC were lost.
Nov 25, 09:00 UTC

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

Delivery issue

Resolved - We encountered push delivery delays between 04:11 UTC and 07:20 UTC with Push campaigns. Some notifications could have a 1h delay on APNS (iOS), 15mn delay on FCM (Android). The SDK webservice was impacted as well during this period and some data could have been lost.
Nov 22, 03:00 UTC

Nov 21, 2020

Delivery issues

Postmortem - Read details
Nov 23, 14:36 UTC

Resolved - This incident has been resolved.
Nov 21, 14:41 UTC

Monitoring - Push campaigns are back online, we're currently monitoring the situation.
Trigger campaigns are still impacted. We will keep you posted about this.
Nov 21, 14:09 UTC

Update - Transactional push notifications are full back up since 13:00 UTC.
Our team is now focusing on fixing the delivery of campaigns sent from the dashboard or the Push Campaigns API. We will keep you posted here.
Nov 21, 13:53 UTC

Update - Transactional push is available. We're still working on push campaigns availability and we will keep you posted as soon as we have an update.
Nov 21, 12:42 UTC

Identified - We've identified the issue. Our messaging service enabling communication between our applications is down.
We're still trying to bring it back.

Don't try to restart your campaigns, or re-submit your transactional messages, once the system will be back online, they'll certainly will be sent twice.
Nov 21, 09:03 UTC

Update - We are continuing to investigate this issue.
Nov 21, 08:29 UTC

Investigating - We have delivery issues since 06:19 UTC. Campaign and transactional push may not be able to be delivered.
Nov 21, 08:29 UTC

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