All Systems Operational
Delivery Operational
90 days ago
99.95 % uptime
Today
Transactional push Operational
90 days ago
99.97 % uptime
Today
Push campaigns Operational
90 days ago
99.93 % uptime
Today
In-app messaging Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
99.94 % uptime
Today
Transactional API ? Operational
90 days ago
99.99 % uptime
Today
Campaigns API Operational
90 days ago
99.89 % uptime
Today
Custom Data API Operational
90 days ago
99.99 % uptime
Today
Transactional API for Partners Operational
90 days ago
99.87 % uptime
Today
3rd party integrations Operational
90 days ago
99.99 % uptime
Today
Segment Operational
90 days ago
100.0 % uptime
Today
mParticle Operational
90 days ago
99.98 % uptime
Today
Salesforce Marketing Cloud Operational
90 days ago
100.0 % uptime
Today
Data Operational
90 days ago
97.31 % uptime
Today
Exports Operational
90 days ago
97.31 % uptime
Today
Dashboard Operational
90 days ago
99.85 % uptime
Today
Main dashboard Operational
90 days ago
99.82 % uptime
Today
Editorial dashboard Operational
90 days ago
99.87 % uptime
Today
Webservices Operational
90 days ago
99.99 % uptime
Today
SDK Operational
90 days ago
99.99 % uptime
Today
Inbox Operational
90 days ago
99.99 % uptime
Today
Custom attributes Operational
90 days ago
99.99 % uptime
Today
In-app messaging Operational
90 days ago
99.99 % uptime
Today
Web push static resources Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 2, 2020

No incidents reported today.

Jul 1, 2020
Resolved - We are not seeing anymore connectivity issues. All services are now working as expected.
Jul 1, 18:35 UTC
Monitoring - Our hosting provider is telling us that the situation is getting back to normal.
Their communications are listed in the following link: http://travaux.ovh.com/?do=details&id=45462&

we will keep monitoring the situation as it evolves.

iOS campaigns and transactional pushes may still encounter some slowness issues.
Jul 1, 18:07 UTC
Investigating - A networking issue is happening with our main hosting provider, we are still unsure of the full impact at this point and are waiting for more informations from them. Part of the incoming (eg: APIs, web dashboards) and outgoing traffic is impacted. The networking route to iOS push API (APNS) is severely impacted.
Jul 1, 17:10 UTC
Resolved - After a long monitoring period, we're able to assert that our service is back to a nominal status.
Jul 1, 13:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 13:13 UTC
Identified - It appears that a late detection of our hosting provider has been issued. You can follow their link here: http://travaux.ovh.net/?do=details&id=45462&

We will follow up regarding our service quality in the following posts.
Jul 1, 12:36 UTC
Update - A networking issue is happening with our main hosting provider, we are still unsure of the full impact at this point and are waiting for more informations from them. Part of the incoming (eg: APIs, web dashboards) and outgoing traffic is impacted. The networking route to iOS push API (APNS) is severely impacted.
Jul 1, 12:18 UTC
Investigating - We are currently investigating an issue with our hosting provider which started at 11:28 UTC.
Jul 1, 12:01 UTC
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020
Resolved - This incident has been resolved.
Jun 25, 16:07 UTC
Monitoring - We now have the confirmation of the full impact of this issue :
- every push campaign using a custom audience as targeting
- every inapp campaign using a custom audience as targeting

for both case, the outcome is the same : a send of notifications to more recipients than expected.

the inapp campaings have been rollback as well since 14:38 UTC.
Jun 25, 15:14 UTC
Investigating - Since 12:10 UTC custom audience targeting is not applied.
In a word, it means that more recipients than expected may have received a push notification.

At the moment we think the issue only impacts push campaigns, which have been fixed since 14:35 UTC , but we're still investigating if other components are impacted.
Jun 25, 14:55 UTC
Jun 24, 2020
Resolved - A fix has been deployed and everything is back to normal.
Jun 24, 14:38 UTC
Investigating - We're currently experiencing an issue which affects web push notifications delivery. Our team is investigating and will keep you posted.
Jun 24, 14:33 UTC
Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.

Jun 19, 2020
Resolved - After a long period of observation, we're confident that every service are back to a nominal status. Incident went from 8:15am to 11:45am UTC.
Jun 19, 14:17 UTC
Update - We're aware of a partial impact of that outage on statistics. We're taking measures to address that impact as soon as possible. More information will come regarding potential data loss during our downtime. Dashboards are operational. API and campaigns are fully available.
Jun 19, 11:25 UTC
Monitoring - Restore is complete, we're monitoring the situation and ensuring that there is nothing else in incident's scope.
Jun 19, 10:37 UTC
Update - While restoration is still ongoing, we wanted to provide more information about this database incident impact:

* New push campaigns can not be created or existing push campaigns can not be edited at the moment.
* Dashboard and editorial dashboard have been put in maintenance mode and are not available.
* Third-party connectors relying on the Transactional API for Partners are not working as they rely on the Push campaigns.

Other services are not impacted such as:
* Push campaigns (scheduled, recurring, trigger) created/edited before today ~08:15 UTC are working and sending as expected.
* Transactional API is working and push are sent as expected.
* In-app campaigns are working: synced and displayed to the end-users devices as expected.
* All data coming from the SDKs (such as new optins, tagging plan) or from the Custom Data and Audience API are indexed as expected.

We'll share an ETA for a full resolution as soon as we can.
Jun 19, 10:30 UTC
Update - Restoration is going on well, we have several backup contingency plans ready to be executed if there was any unforeseen caveats on the currently implemented fix.
Jun 19, 10:04 UTC
Update - We are continuing to work on a fix for this issue.
Jun 19, 09:02 UTC
Identified - A human error triggered loss of data, we're restoring data and will keep you posted about progress.
Jun 19, 08:56 UTC
Investigating - We're encountering a technical issue on our dashboard, preventing users to log-in or use the dashboard. We're investigating and will keep you posted.
Jun 19, 08:20 UTC
Jun 18, 2020

No incidents reported.