All Systems Operational
Delivery Operational
90 days ago
99.73 % uptime
Today
Transactional push Operational
90 days ago
99.67 % uptime
Today
Push campaigns Operational
90 days ago
99.54 % uptime
Today
In-app messaging Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Transactional API ? Operational
90 days ago
100.0 % uptime
Today
Campaigns API Operational
90 days ago
100.0 % uptime
Today
Custom Data API Operational
90 days ago
100.0 % uptime
Today
Transactional API for Partners Operational
90 days ago
100.0 % uptime
Today
3rd party integrations Operational
90 days ago
100.0 % uptime
Today
Segment Operational
90 days ago
100.0 % uptime
Today
mParticle Operational
90 days ago
100.0 % uptime
Today
Salesforce Marketing Cloud Operational
90 days ago
100.0 % uptime
Today
Data Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.97 % uptime
Today
Main dashboard Operational
90 days ago
99.94 % uptime
Today
Editorial dashboard Operational
90 days ago
100.0 % uptime
Today
Webservices Operational
90 days ago
99.98 % uptime
Today
SDK Operational
90 days ago
99.94 % uptime
Today
Inbox Operational
90 days ago
100.0 % uptime
Today
Custom attributes Operational
90 days ago
100.0 % uptime
Today
In-app messaging Operational
90 days ago
100.0 % uptime
Today
Web push static resources Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 5, 2020

No incidents reported today.

Dec 4, 2020

No incidents reported.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - Due to a misconfiguration while doing maintenance work on the transactional push feature approximately 50% of the notification sent to the API between 09:00 UTC and 09:30 UTC were lost.
Nov 25, 09:00 UTC
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020
Resolved - We encountered push delivery delays between 04:11 UTC and 07:20 UTC with Push campaigns. Some notifications could have a 1h delay on APNS (iOS), 15mn delay on FCM (Android). The SDK webservice was impacted as well during this period and some data could have been lost.
Nov 22, 03:00 UTC
Nov 21, 2020
Postmortem - Read details
Nov 23, 14:36 UTC
Resolved - This incident has been resolved.
Nov 21, 14:41 UTC
Monitoring - Push campaigns are back online, we're currently monitoring the situation.
Trigger campaigns are still impacted. We will keep you posted about this.
Nov 21, 14:09 UTC
Update - Transactional push notifications are full back up since 13:00 UTC.
Our team is now focusing on fixing the delivery of campaigns sent from the dashboard or the Push Campaigns API. We will keep you posted here.
Nov 21, 13:53 UTC
Update - Transactional push is available. We're still working on push campaigns availability and we will keep you posted as soon as we have an update.
Nov 21, 12:42 UTC
Identified - We've identified the issue. Our messaging service enabling communication between our applications is down.
We're still trying to bring it back.

Don't try to restart your campaigns, or re-submit your transactional messages, once the system will be back online, they'll certainly will be sent twice.
Nov 21, 09:03 UTC
Update - We are continuing to investigate this issue.
Nov 21, 08:29 UTC
Investigating - We have delivery issues since 06:19 UTC. Campaign and transactional push may not be able to be delivered.
Nov 21, 08:29 UTC