Resolved -
This incident has been resolved.
Feb 21, 23:17 UTC
Monitoring -
The processing backlog has been steadily decreasing over the last hour. We continue to monitor the situation closely until all updates are processed and real-time performance is restored.
Feb 21, 21:19 UTC
Identified -
We have identified the issue and deployed a fix. The processing backlog is now beginning to clear, and delivery delays are steadily decreasing.
We are monitoring the pipeline closely to ensure performance returns to nominal levels.
Feb 21, 20:16 UTC
Investigating -
We are investigating a performance degradation within our profile processing pipeline. This issue specifically affects updates sent via our mobile SDKs.
As of 21/02/2026 at 17:00 CET, processing times have increased, with current delays of up to 3 hours. This latency may result in delayed execution for triggered automations.
Feb 21, 19:43 UTC