All Systems Operational
Uptime over the past 90 days. View historical uptime.
Delivery Operational
90 days ago
99.97 % uptime
Today
Transactional push Operational
90 days ago
99.98 % uptime
Today
Push campaigns Operational
90 days ago
99.88 % uptime
Today
In-app messaging Operational
90 days ago
99.98 % uptime
Today
Push automations Operational
90 days ago
99.97 % uptime
Today
Email automations Operational
90 days ago
100.0 % uptime
Today
Email campaigns Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Transactional API ? Operational
90 days ago
100.0 % uptime
Today
Campaigns API Operational
90 days ago
100.0 % uptime
Today
Custom Data API Operational
90 days ago
100.0 % uptime
Today
Transactional API for Partners Operational
90 days ago
100.0 % uptime
Today
3rd party integrations Operational
90 days ago
100.0 % uptime
Today
Segment Operational
90 days ago
100.0 % uptime
Today
mParticle Operational
90 days ago
100.0 % uptime
Today
Salesforce Marketing Cloud Operational
90 days ago
100.0 % uptime
Today
Data Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Main dashboard Operational
90 days ago
100.0 % uptime
Today
Editorial dashboard Operational
90 days ago
100.0 % uptime
Today
Webservices Operational
90 days ago
99.99 % uptime
Today
SDK Operational
90 days ago
99.99 % uptime
Today
Inbox Operational
90 days ago
100.0 % uptime
Today
Custom attributes Operational
90 days ago
100.0 % uptime
Today
In-app messaging Operational
90 days ago
100.0 % uptime
Today
Web push static resources Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Email composer unavailable on Batch dashboard
Resolved - The fix has been released at 12:50pm UTC and the email composer is now working as expected.
Jul 22, 12:57 UTC
Identified - Our Email Composer partner is currently facing issues affecting the availability of the Email Composer feature on the Batch dashboard. Consequently, creating or modifying email templates is not possible at the moment.

The issue has been identified, and a fix is being prepared. Our partner's team is working diligently to resolve the problem and restore full functionality. We will provide an update once the fix is deployed or if there are any significant developments.

We apologize for the inconvenience and appreciate your patience.
Jul 22, 11:55 UTC
Elevated response time and error rate on REST APIs
Resolved - Due to a database issue, we have encountered increased response times and elevated error rates on our APIs.

The issue started over the weekend, impacting a very low number of the requests but has intensified on 2024-07-22 around 9AM UTC.
We rolled out some changes to get the error rates and response times back to low values.

Failed requests have not been processed and can be retried.

We will keep monitoring the situation while we work on fixing the root cause.
Jul 22, 00:00 UTC
Jul 21, 2024
Email Composer maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 10:00 UTC
Scheduled - Our Email Composer partner will be performing an infrastructure update on 2024/07/21 between 10:00 and 11:00 UTC.
The upgrade is expected to take about 15 minutes, but could last up to an hour.

During this time, the Email Composer might be unavailable: you will not be able to edit email messages with the composer, edit your templates or upload new images.

Campaign & Automation sending is not affected: Batch will send emails as expected with the content you previously saved. Once the maintenance is completed, you will be able to start editing your messages again.

If you are using a ZIP upload or raw HTML edition, you will not be affected by this maintenance.
Jul 10, 13:00 UTC
Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Web SDK webservice issue
Resolved - The fix behaves as expected and data collection is back to normal.
Jul 17, 15:56 UTC
Monitoring - We have identified an issue on our Web SDK webservices.

The issue resulted in a loss of a significant amount of data coming from the SDKs between 2024-07-15 09:20:00 UTC and 2024-07-17 15:25:00 UTC.

As the data will not be replayed, you might notice the following impact:
- Analytics (DAUs, Starts, Installs) for this period will not be accurate and stay that way.
- Automations might have not been sent as expected.

We identified the issue and pushed a fix that we are monitoring.

Mobile SDKs and REST APIs are not affected.
Jul 17, 15:36 UTC
Jul 16, 2024
Push delivery delays
Resolved - This incident has been resolved.
Jul 16, 15:55 UTC
Monitoring - The issue has been resolved. We're still working on understanding what exactly happened and monitoring the situation.
Jul 15, 15:25 UTC
Identified - We've identified an issue with one of our database system that caused significant push delivery delays of up to 20 minutes.
Jul 15, 15:22 UTC
Jul 15, 2024
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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