All Systems Operational
Delivery Operational
90 days ago
99.59 % uptime
Today
Transactional push Operational
90 days ago
99.94 % uptime
Today
Push campaigns Operational
90 days ago
98.87 % uptime
Today
In-app messaging Operational
90 days ago
99.94 % uptime
Today
API Operational
90 days ago
99.94 % uptime
Today
Transactional API ? Operational
90 days ago
99.94 % uptime
Today
Campaigns API Operational
90 days ago
99.94 % uptime
Today
Custom Data API Operational
90 days ago
99.94 % uptime
Today
Transactional API for Partners Operational
90 days ago
99.94 % uptime
Today
3rd party integrations Operational
90 days ago
99.94 % uptime
Today
Segment Operational
90 days ago
99.93 % uptime
Today
mParticle Operational
90 days ago
99.94 % uptime
Today
Salesforce Marketing Cloud Operational
90 days ago
99.94 % uptime
Today
Data Operational
90 days ago
99.94 % uptime
Today
Exports Operational
90 days ago
99.94 % uptime
Today
Dashboard Operational
90 days ago
99.94 % uptime
Today
Main dashboard Operational
90 days ago
99.94 % uptime
Today
Editorial dashboard Operational
90 days ago
99.94 % uptime
Today
Webservices Operational
90 days ago
99.94 % uptime
Today
SDK Operational
90 days ago
99.94 % uptime
Today
Inbox Operational
90 days ago
99.94 % uptime
Today
Custom attributes Operational
90 days ago
99.94 % uptime
Today
In-app messaging Operational
90 days ago
99.94 % uptime
Today
Web push static resources Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 9, 2021

No incidents reported today.

Dec 8, 2021

No incidents reported.

Dec 7, 2021

No incidents reported.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021
Resolved - Our team has identified a bug in the language targeting for push campaigns which could have significantly impacted the number of users targeted by such campaigns.

Here are the details:
* users on iOS, Windows and the web were affected no matter which SDK version
* users on Android and using an application with a SDK version >= 1.18 were affected
* users on Android and using an application with a SDK version < 1.18 were _not_ affected
* push campaigns created both via the dashboard and the API were affected

Since the 2021/12/03 at 13:30 UTC and until the 2021/12/06 at 16:00 UTC a bad version of a background service responsible for managing the user data was deployed in production.
This version introduced a new feature for improved language targeting, intended to be released later in the year; this feature stores data in a way that is not directly compatible with
other backend services responsible for sending push campaigns.
Due to a release management issue this background service was deployed earlier than it should have been, thus causing the issues with the dependent services.

As soon as our team was made aware of this problem we implemented a workaround in the dependent services.
As of the 2021/12/06 at 16:00 UTC all language targetings work as expected, for all users.

In the future we will work on making our deployment process more resilient to user errors so that incompatible app versions cannot be deployed together.
Dec 3, 13:30 UTC
Dec 2, 2021
Completed - The scheduled maintenance has been completed.
Dec 2, 09:03 UTC
Verifying - Verification is currently underway for the maintenance items.
Dec 2, 09:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 09:00 UTC
Scheduled - We need to perform a maintenance on one of our databases. Interruption time should be under 5 minutes. We've planned our maintenance to have the smallest possible impact on our availability. It's scheduled at 10:00 GMT+1 on December 2nd. We'll keep you informed via this post.

Impacted components will be:
- API - Campaigns API
- API - Custom Audience API
- API - AppData API
- Dashboard - Main Dashboard
- Dashboard - Editorial Dashboard
Nov 17, 11:44 UTC
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021
Resolved - The issue has been identified and a fix has been deployed. Token indexation performance is now back to normal.
Nov 27, 00:15 UTC
Investigating - We are currently experiencing delays in push tokens indexation (~1h). Our team is investigating the issue.
Nov 26, 09:14 UTC
Nov 26, 2021
Nov 25, 2021

No incidents reported.