Update - Recovery is nearly complete on our CEP profile processing pipeline, with real-time processing restored for the large majority of profile updates. We expect the remaining delay to fully clear during this evening. As a precaution, we have put in place reinforced monitoring and on-call coverage overnight to quickly detect and address any recurrence. We will share a further update tomorrow morning.
Jul 07, 2026 - 16:32 UTC
Jul 07, 2026 - 16:32 UTC
Update - Recovery is underway on our CEP profile processing pipeline. Real-time processing has been restored for approximately 99% of profile updates, and the remaining share is still catching up. During this time, a small portion of attribute updates may still be delayed in one-time & recurring campaign targeting, automations triggered by attribute changes, and profile analytics. No data has been lost, and all delayed updates will be processed as the backlog clears.
Jul 07, 2026 - 15:21 UTC
Jul 07, 2026 - 15:21 UTC
Monitoring - We are seeing recovery on our CEP profile processing pipeline. Real-time processing has already been restored for the majority of profile updates, while a subset is still catching up, so some attribute updates may remain delayed a bit longer in one-time & recurring campaign targeting, automations triggered by attribute changes, and profile analytics. No data has been lost, and all delayed updates will be processed as the backlog clears. We are continuing to monitor closely until processing is fully back to real time.
Jul 07, 2026 - 10:05 UTC
Jul 07, 2026 - 10:05 UTC
Investigating - Since approximately 04:40 CEST, our CEP profile processing pipeline has been delayed, with profile updates currently around 5 hours behind real time. As a result, some profile attribute updates may not yet be reflected in one-time & recurring campaign targeting, automations triggered by attribute changes, and profile analytics. Campaign audience selection and most event-based automations are not affected. We are actively investigating the issue; no data has been lost, and delayed updates will be processed as the backlog clears.
Jul 07, 2026 - 08:35 UTC
Jul 07, 2026 - 08:35 UTC
MEP Core Services
Operational
Dashboard
Operational
Push delivery
Operational
In-app delivery
Operational
Data ingestion
Operational
Data analysis
Operational
Event Targeting & Retargeting
Operational
Marketing pressure
Operational
Custom Audiences
Operational
GDPR
Operational
CEP Core Services
Degraded Performance
Dashboard
Operational
Email delivery
Operational
Push Delivery
Operational
SMS Delivery
Operational
Data ingestion
Degraded Performance
Data analysis
Operational
Event Targeting & Retargeting
Operational
Marketing pressure
Operational
Audiences
Operational
API
Operational
[CEP] Profile API
Operational
[CEP] Campaign API
Operational
[CEP] Export API
Operational
[CEP] Audience API
Operational
[MEP] Campaigns API
Operational
[MEP] Transactional API
Operational
[MEP] Custom Data API
Operational
[MEP] GDPR API
Operational
[MEP] Export API
Operational
[MEP] Custom Audience API
Operational
[MEP] Trigger Events API
Operational
[MEP] In-App API
Operational
[CEP] Catalog API
Operational
Optional Services
Operational
Editorial dashboard
Operational
Inbox
Operational
Custom Exports
Operational
Webhook
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.