Resolved -
The service has been restored and has been under monitoring for 48 hours with no regressions observed.
Mar 4, 07:35 UTC
Monitoring -
CEP campaigns (one-shot and recurring automations) are back to normal. The backlog was fully processed at 16:25 CET, and campaigns sent as of now work as expected.
No data has been lost.
Feb 28, 15:31 UTC
Identified -
We are investigating delays affecting CEP campaigns (one shot & recurring).
As of writing, processing is approximately 1 hour behind schedule.
In-app messages and automations are not affected.
Campaigns will be sent to the expected users as the backlog clears.
Feb 28, 15:02 UTC