All Systems Operational
Delivery Operational
90 days ago
99.99 % uptime
Today
Transactional Push Operational
90 days ago
99.98 % uptime
Today
Campaigns Operational
90 days ago
99.98 % uptime
Today
In-app messaging Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Transactional API ? Operational
90 days ago
100.0 % uptime
Today
Campaigns API Operational
90 days ago
99.99 % uptime
Today
Custom Data API Operational
90 days ago
100.0 % uptime
Today
Transactional for Partners Operational
90 days ago
99.96 % uptime
Today
3rd party integrations Operational
90 days ago
99.88 % uptime
Today
Segment Operational
90 days ago
99.99 % uptime
Today
mParticle Operational
90 days ago
99.65 % uptime
Today
Salesforce Marketing Cloud Operational
90 days ago
100.0 % uptime
Today
Data Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
Main Dashboard Operational
90 days ago
99.99 % uptime
Today
Editorial Dashboard Operational
90 days ago
99.99 % uptime
Today
Webservices Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
Inbox Operational
90 days ago
100.0 % uptime
Today
Custom attributes Operational
90 days ago
100.0 % uptime
Today
In-app messaging Operational
90 days ago
100.0 % uptime
Today
Webpush static components Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 26, 2020

No incidents reported today.

Feb 25, 2020
Resolved - This incident has been resolved.
Feb 25, 23:13 UTC
Monitoring - An issue has been identified on some of our APNS sender apps resulting in a delay while sending push notifications on iOS. The issue started around 21:56 UTC and was fixed at 22:48 UTC. The backlog of delayed notifications is now fully sent. We are closely monitoring the systems.
Feb 25, 22:56 UTC
Investigating - We have detected an issue on push delivery on iOS. Our team is investigating and will keep you posted.
Feb 25, 22:36 UTC
Feb 24, 2020
Resolved - This incident has been resolved since 16:50 (UTC) and message delivery is working as expected. A fix has been applied and all pending messages have been sent.
The maximum observed delivery delay was 35min on some campaigns, and 20min for Enterprise clients.
Feb 24, 17:04 UTC
Monitoring - Push delivery is now back to normal for all customers on the Enterprise plan. Our team is monitoring the situation for customers on other plans.
Feb 24, 15:48 UTC
Identified - The issue has been identified. We have just released a first fix to mitigate the effects of the issue on the push delivery.
Feb 24, 15:30 UTC
Investigating - We are currently experiencing issues that may impact push delivery. Our technical teams are investigating the issue and will keep you posted.
Feb 24, 15:15 UTC
Resolved - The issue has been fixed. The marketing pressure feature is now working as expected.
Feb 24, 14:31 UTC
Update - We are continuing to work on a fix for this issue.
Feb 24, 13:21 UTC
Identified - Our team is aware of calculation delays impacting the marketing pressure feature. Push notifications sent very close to each other to the same install may be delivered regardless of the marketing pressure rules set in Batch dashboard. Our team is working on an optimisation.
Feb 24, 13:21 UTC
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 18:05 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 20, 18:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 20, 18:01 UTC
Update - We've updated impacted components
Feb 20, 18:00 UTC
Scheduled - We need to perform a maintenance on one of our databases. Interruption time should be under 10 minutes. We've planned our maintenance to have the smallest possible impact on our availability. It's scheduled at 19:00 GMT+1 on February 20th. We'll keep you informed via this post.

Impacted components will be:
- API - Campaigns API
- API - Custom Audience API
- API - AppData API
- Dashboard - Main Dashboard
- Dashboard - Editorial Dashboard
Feb 12, 15:27 UTC
Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020
Resolved - We resolved our issue. All statistics displays are back to normal.
Feb 17, 12:52 UTC
Update - We are continuing to investigate this issue.
Feb 17, 11:21 UTC
Investigating - Our team detected an issue impacting the display of campaigns stats on the dashboard. We're investigating it and will keep you posted.
Feb 17, 10:52 UTC
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Resolved - Everything is working as expected.
Feb 14, 09:47 UTC
Monitoring - We've rolled back a faulty deployment. Service is back to nominal status. We keep monitoring for a while.
Feb 14, 09:40 UTC
Update - We are continuing to investigate this issue.
Feb 14, 09:16 UTC
Investigating - We are currently investigating an issue regarding indicators displayed on our dashboard. We will update this post as soon as we have more information about this issue. Push delivery is not impacted.
Feb 14, 09:12 UTC
Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.