Monitoring - The issue has been resolved. We're still working on understanding what exactly happened and monitoring the situation.
Jul 15, 2024 - 15:25 UTC
Identified - We've identified an issue with one of our database system that caused significant push delivery delays of up to 20 minutes.
Jul 15, 2024 - 15:22 UTC
Delivery Operational
90 days ago
99.97 % uptime
Today
Transactional push Operational
90 days ago
99.98 % uptime
Today
Push campaigns Operational
90 days ago
99.88 % uptime
Today
In-app messaging Operational
90 days ago
99.98 % uptime
Today
Push automations Operational
90 days ago
99.97 % uptime
Today
Email automations Operational
90 days ago
100.0 % uptime
Today
Email campaigns Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Transactional API ? Operational
90 days ago
100.0 % uptime
Today
Campaigns API Operational
90 days ago
100.0 % uptime
Today
Custom Data API Operational
90 days ago
100.0 % uptime
Today
Transactional API for Partners Operational
90 days ago
100.0 % uptime
Today
3rd party integrations Operational
90 days ago
100.0 % uptime
Today
Segment Operational
90 days ago
100.0 % uptime
Today
mParticle Operational
90 days ago
100.0 % uptime
Today
Salesforce Marketing Cloud Operational
90 days ago
100.0 % uptime
Today
Data Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Main dashboard Operational
90 days ago
100.0 % uptime
Today
Editorial dashboard Operational
90 days ago
100.0 % uptime
Today
Webservices Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
Inbox Operational
90 days ago
100.0 % uptime
Today
Custom attributes Operational
90 days ago
100.0 % uptime
Today
In-app messaging Operational
90 days ago
100.0 % uptime
Today
Web push static resources Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Email Composer maintenance Jul 21, 2024 10:00-11:00 UTC
Our Email Composer partner will be performing an infrastructure update on 2024/07/21 between 10:00 and 11:00 UTC.
The upgrade is expected to take about 15 minutes, but could last up to an hour.

During this time, the Email Composer might be unavailable: you will not be able to edit email messages with the composer, edit your templates or upload new images.

Campaign & Automation sending is not affected: Batch will send emails as expected with the content you previously saved. Once the maintenance is completed, you will be able to start editing your messages again.

If you are using a ZIP upload or raw HTML edition, you will not be affected by this maintenance.

Posted on Jul 10, 2024 - 13:00 UTC
Past Incidents
Jul 16, 2024

No incidents reported today.

Jul 15, 2024

Unresolved incident: Push delivery delays.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Resolved - We had an issue with iOS push notifications being delayed multiple times during the day on July 10th. Only push campaigns were affected, transactional and trigger automations were not.
If you created a push campaign for iOS around these times you may have observed notification delivery delays up to 15 minutes: 10:00 UTC, 12:00 UTC, 13:30 UTC.

The root cause was a recent update to the service responsible for sending iOS notifications which caused an unforeseen performance regression. It took our team some time to diagnose and understand that the issue was related to this update, after our investigation we rolled back the update and everything went back to normal.

Jul 10, 15:00 UTC
Jul 9, 2024

No incidents reported.

Jul 8, 2024
Resolved - We had a networking issue on a subset of our servers causing intermittent inaccessibility of our dashboard and APIs; between 08:15 UTC and 08:30 UTC you may have seen errors accessing the dashboard or any API.
This was due to an upgrade of an internal system that handles networking which had unintended side effects. A quick rollback resolved the issue and accessibility was restored.

No notifications or emails were lost during this incident, however notifications or emails sent from a trigger automation may have been delayed: we've observed up to 6 minutes of delay: once the issue was resolved everything was immediately sent.

Jul 8, 08:30 UTC
Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.