[2017-05-17] Resolved: Major dashboard and API downtime
[Update 06:45 GMT] This database incident is now fully fixed and everything should be working as expected.
[Update 05:42 GMT] On-call engineers will now leave our senior back-end teams handling this major database incident. We'll provide more informations here as soon as possible.
[Update 03:36 GMT] The issue is now affecting all our services including the web dashboard. We are still trying to understand what went wrong and we'll provide a fix as soon as we find the cause.
18th May, 2017
[2017-05-12] Dashboard downtime
[Update 15:32 GMT] The dashboard is back online.
[15:21 GMT] We have identified an issue that is causing causing downtimes of the dashboard. We are currently working on a fix.
18th May, 2017
[2017-05-09] Resolved: Dashboard and API downtime
[Update 12:53 GMT] The dashboard and the APIs are back online.
[12:40 GMT] We have identified an issue that is causing causing downtimes of the dashboard and our APIs. We are currently working on a fix.
9th May, 2017
[2017-05-04] Resolved: iOS push delivery issues
[Update 21:08 GMT] The issue looks to be fully resolved, we are monitoring closely.
[10:02 GMT] We are aware of an issue (increased timeouts between Batch and APNS) affecting our iOS push notifications delivery. Some ISPs are having problems right now with global interconnection between Europe (where our servers are based) and US (where Apple Push Notification Service endpoints are located). We are waiting for more informations from our datacenters providers.
5th May, 2017
[2017-04-14] Resolved: API downtime
[Update 4:56 GMT] The API is now back online.
[3:03 GMT] We are aware of a downtime affecting our APIs. This is a side effect of tests we run early this morning to be able to switch to a secondary infrastructure in case of a complete failure of our hosting provider. We will post an update here when it's fixed.
14th Apr, 2017
[2017-04-10] Resolved: API downtime
[Update 13:13 GMT] The API is now back online.
[12:49 GMT] A database issue is currently causing a downtime of our push APIs. We will post an update here when it's fixed.
10th Apr, 2017
[2017-03-16] Resolved: API downtime
[Update 1:45 GMT] The API is now back online.
[1:14 GMT] We are aware of connectivity problems to our Push API. We are working to resolve the issue.
16th Mar, 2017
[2017-02-28] Resolved: Dashboard and push delivery downtime
[Update 08:59 GMT] The Batch dashboard is back online. Push notifications scheduled during the downtime were delayed and no data has been lost.
[08:35 GMT] We are aware of an issue causing causing downtimes of the Batch dashboard and impacting the push delivery. We are currently working on a fix.
28th Feb, 2017
[2017-02-24] Resolved: Analytics/push delivery issues
[Update 2017-02-25 15:00 GMT] This database incident is now fully fixed and everything should be working as expected.
[Update 23:05 GMT] We are still working to resolve all the side effects of a major database incident. If you encounter any error with push delivery, please let us know by contacting the support team.
[Update 16:20 GMT] Most issues has been fixed, we are monitoring our services closely.
[Update 15:40 GMT] All our services are progressively going back to normal. We are still experiencing delays of 4-5 minutes. We are monitoring our systems to make sure the issue is fully resolved.
[Update 15:32 GMT] Our team is still working on a fix. Push notifications are currently being sent with an average delay of 30 minutes.
[Update 14:30 GMT] Our team has identified a major database incident and is currently working on a fix. Analytics and push delivery are directly affected. We will keep you updated here.
[13:29 GMT] We are aware of an issue affecting analytics and the push delivery. Our team is currently investigating the issue.
24th Feb, 2017
[2017-02-09] Completed: Scheduled dashboard maintenance
[Update 13:16 GMT] The scheduled maintenance was completed nominally.
[Update 13:10 GMT] The maintenance has now started.
[09:00 GMT] We will be performing a maintenance today at 13:10 GMT. The dashboard may be unavailable for a short period of time. Push APIs and senders shouldn't be affected.
[2017-02-08] Resolved: Dashboard downtime
[Update 18:12 GMT] The Batch dashboard is back online.
[18:00 GMT] A hardware error of our hosting provider is causing downtimes of the Batch dashboard, we are working to replace the impacted servers. APIs, push senders and SDK web-services are not impacted.
[2017-02-08] Resolved: Dashboard downtime
[Update 8:26 GMT] All services running smoothly. Our team is keeping a close eye on everything. The dashboard was down for 5 minutes.
[8:21 GMT] An error of our hosting provider is causing downtimes of Batch dashboard. We are waiting for a fix on their end.
[2017-01-06] Resolved: Services downtime
[Update 07:38 GMT] Batch services are back online, we are monitoring our softwares closely.
[07:21 GMT] Batch services are unavailable because of a major network problem of our main hosting provider. We are currently waiting for a fix on their end.
6th Jan, 2017
[2016-11-29] Completed: Scheduled maintenance
[Update 15:55 GMT] The scheduled maintenance was completed nominally.
[Update 15:46 GMT] The maintenance has now started.
[09:29 GMT] We will be performing a maintenance today at 15:40 GMT. The dashboard may be unavailable for a short period of time.
29th Nov, 2016
[2016-11-28] Resolved: Dashboard downtime
[Update 7:30 GMT] We have identified and fixed a web server issue that caused the downtime. Batch web-services, SDK and push notification senders were not affected.
[4:15 GMT] Batch dashboard is temporarily unavailable. Our team is investigating the issue.
28th Nov, 2016
[2016-11-21] Resolved: Batch webservices downtime
[Update 18:10 GMT] The network issue has now been resolved by our hosting provider. All systems are functioning normally and notifications are sent correctly. We are currently experiencing a delay in processing new custom data.
[Update 18:04 GMT] All our services are progressively going back to normal. We are monitoring our systems to make sure the issue is fully resolved.
[Update 17:40 GMT] Our team has identified the issue. A network problem of our hosting provider is affecting our webservices, APIs and the iOS/Android push delivery. We are waiting for a fix on their end and will keep you updated.
[17:28 GMT] We are aware of an issue affecting our webservices. iOS and Android push delivery may be affected. An update will be posted here when we have more information.
21st Nov, 2016
[2017-11-21] Completed: Scheduled maintenance
[Update 15:32 GMT] The scheduled maintenance was completed nominally.
[Update 15:16 GMT] The maintenance has now started.
[09:29 GMT] We will be performing a maintenance today at 15:15 GMT. Transactional push delivery might be delayed for some users. An update will be posted here when it is complete.
21st Nov, 2016
[2016-11-07] Completed: Maintenance rollback
[Update 11:36 GMT] Maintenance rollback is complete.
[11:05 GMT] We have identified an issue with our last routine maintenance. Some push notifications were delayed or not delivered on Android.
7th Nov, 2016
[2016-10-27] Completed: Scheduled maintenance
[Update 12:52 GMT] The scheduled maintenance was completed nominally.
[Update 2016-10-27 12:30 GMT] The maintenance has now started. We will post an update here once it's complete.
[15:30 GMT] We will be performing a maintenance of the dashboard on 28/10/2016 at 11:00 GMT. The dashboard may be unavailable for a short time. An update will be posted here when it is complete.
27th Oct, 2016
[2016-10-21] Resolved: Notifications analytics display & debug page downtime
[Update 15:45 GMT] The issue has been fixe. You can now use notifications analytics and the Debug page. No data were lost but we have a ~2 hours delay on analytics compute. Everything will be live again during the next hour.
[Update 15:09 GMT] The debug view in Settings > Debug is affected as well. We are working on a fix right now.
[13:35 GMT] We are aware of a display issue affecting campaigns & transactional notifications analytics since 13:04 GMT. No data has been lost and our team is working on a fix.
21st Oct, 2016
[2016-09-13] Resolved: Dashboard downtime
[12:11 GMT] One of our databases encountered an error due to an issue on our hosting provider's side and has now recovered. Dashboard and push were down for 7 minutes. Campaigns scheduled to be sent during the downtime have been delayed.
[12:04 GMT] Batch dashboard is temporarily unavailable. We are currently investigating the issue.
13th Sep, 2016
[2016-09-03] Resolved: Campaigns push delivery delay
[18:54 GMT] The issue has been fixed since 13:30 GMT approximately. Most affected campaigns were delayed between three to four hours at most. We monitored our systems since then and have reasons to believe the situation is back to normal.
[12:04 GMT] We are currently experiencing a delay with campaigns push delivery on iOS and Android. Our team is investigating the issue.
3rd Sep, 2016
[2016-08-30] Completed: Scheduled maintenance
[21:08 GMT] The scheduled maintenance was completed nominally.
[7:32 GMT] We will be performing a maintenance of the Transactional API today, at
21:00 GMT. The T
ransactional API will be unavailable for a few minutes. An update will be posted here when it is complete.
30th Aug, 2016
[2016-08-25] Resolved: API / Elevated error rates
[9:09 GMT] Our team managed to reproduce the issue and deployed a fix. We will be monitoring our systems closely during the next hours.
[9:00 GMT] Several customers are reporting sporadic API issues causing elevated error rates. We are currently investigating the issue.
25th Aug, 2016
[2016-08-24] Resolved: Analytics display issue
[13:45 GMT] The campaigns statistics have been recalculated and systems are running nominally.
[8:39 GMT] App statistics (DAU, installs, userbase stats) are now displayed correctly. Push campaigns statistics are beeing recalculated and should be available shortly.
[7:41 GMT] We are aware of a display issue affecting app and campaigns analytics since 00:30 GMT. No data has been lost and our team is working on a fix.
24th Aug, 2016
[2016-07-20] Resolved: Transactional push delivery delay
[10:10 GMT] The issue has been fixed. We observed a delay of 15 minutes for some transactional notifications sent during the incident.
[9:50 GMT] An issue on our hosting provider side may delay the delivery of iOS and Android transactional notifications. We will post an update here when it's fixed.
20th Jul, 2016
[2016-07-18] Completed: Scheduled maintenance
[2016-07-19 09:35] The maintenance is completed and our new website is now online.
[2016-07-19 09:00] The maintenance has started. We will post an update here when it's completed.
[14:57 GMT] Batch's website is getting a long overdue overhaul and as a consequence we’ve scheduled a Dashboard downtime of 20 minutes tomorrow,
from 09:00 GMT to 09:20 GMT. The push senders and delivery won't be affected. We will post an update here when the maintenance is completed.
18th Jul, 2016
[2016-07-06] Completed: Scheduled maintenance
[15:35 GMT] The scheduled maintenance was completed nominally.
[10:47 GMT] We will be performing a maintenance of our database on 06/07/2016 at 15:00 GMT. Transactional push delivery might be delayed for some users. An update will be posted here when it is complete.
6th Jul, 2016
[2016-07-04] Completed: Scheduled maintenance
[23:57 GMT] All our services are back to normal. Some push notifications were delayed for new users during the incident.
[18:49 GMT] Database indexing of new installs push tokens and new custom identifiers might be delayed for some users. Our team is investigating the issue. Other services (API, senders etc.) are running smoothly.
[18:39 GMT] The scheduled maintenance was completed nominally. We will be monitoring our systems closely during the next hours.
[8:17 GMT] We will be performing a maintenance of our database on 04/07/2016 at 14:50 GMT. Transactional push delivery might be delayed for some users. An update will be posted here when it is complete.
4th Jul, 2016
[2016-07-01] Solved: Delivery delays with the transactional API
[15:56 GMT] The issue has been fixed and no data has been lost.
[15:36 GMT] We are aware of delay issues affecting notifications sent with the transactional API. Our team is investigating the issue.
1st Jul, 2016
[2016-06-30] Resolved: Push delivery delay
[16:15 GMT] All our services are back to normal. Some push notifications were delayed during the incident.
[15:00 GMT] We are currently experiencing a delay with push delivery on iOS and Android. Our team is investigating the issue.
30th Jun, 2016
[2016-06-21] Resolved: Batch webservices downtime
[13:15 GMT] All services running smoothly. Our team is keeping a close eye on everything.
[12:13 GMT] All our services are progressively going back to normal. We are monitoring our systems to make sure the issue is fully resolved.
[11:42 GMT] An error of our hosting provider is causing downtimes of Batch webservices. We are waiting for a fix on their end.
21st Jun, 2016
[2016-06-09] Resolved: Delay in data processing
[14:16 GMT]
The issue has been fixed. Custom IDs and user's data are now processed in real time.
[2016-06-10 13:44 GMT] The cause of the issue has been identified and a fix will be released in a few hours.
[2016-06-09 10:34 GMT] We are aware of a ~2 hours delay in processing users' data and campaign analytics. Our team is currently investigating the issue. No data has been lost and push delivery has not been affected. We will post updates here.
9th Jun, 2016
[2016-05-31] Resolved: Batch webservices downtime
[08:13 GMT] All our services are progressively going back to normal. We are monitoring our systems to make sure the issue is fully resolved.
[08:03 GMT] An error of our hosting provider is causing downtimes of Batch webservices. We are waiting for a fix on their end.
31st May, 2016
[2016-05-20] Completed: Scheduled maintenance
[23/05/2016 14:12 GMT] The scheduled maintenance was completed nominally.
[10:26 GMT] We will be performing a maintenance of our database on 23/05/2016 at 14:00 GMT. The push delivery will be interrupted for a few minutes. An update will be posted here when it is complete.
20th May, 2016
[2016-05-18] Completed: Scheduled maintenance
[10:05 GMT] The scheduled maintenance was completed nominally.
[7:30 GMT] We will be performing a maintenance of our database at 9:51 GMT. The push testing will be unavailable during the maintenance. An update will be posted here when it is complete.
18th May, 2016
[2016-05-10] Completed: Scheduled maintenance
[16:54 GMT] The scheduled maintenance was completed nominally.
[14:30 GMT] We will be performing a maintenance of our database at
16:45 GMT. The push delivery and our webservices may be unavailable for a few minutes. An update will be posted here when it is complete.
10th May, 2016
[2016-05-04] Resolved: Batch webservices downtime
[8:10 GMT] All our services are now up and running. Network issues at our hosting provider impacted the delivery of notifications. All notifications sent during the downtime were delayed and some have been lost.
[7:51 GMT] All our services are progressively going back to normal. We are monitoring our systems to make sure the issue is fully resolved.
[7:08 GMT] We're experiencing a service issue and are currently investigating. Our team is investigating the issue.
4th May, 2016
[2016-04-28] Resolved: Push delivery issues
[17:39 GMT] The issue has been fixed.
We have detected sporadic push delivery issues resulting in an increased rate of errors. We are currently investigating.
28th Apr, 2016
[2016-04-19] Completed: Scheduled maintenance
[15:13 GMT] The scheduled maintenance was completed nominally.
[14:51 GMT] We will be performing a maintenance of our database. An update will be posted here when it is complete.
19th Apr, 2016
[2016-04-12] Resolved: Analytics & audience estimate issue
[15:10 GMT] The issue has been fixed and no data has been lost.
[14:58 GMT] We’ve identified an issue that is affecting the Analytics and audience estimate. We are working on a fix.
12th Apr, 2016
[2016-04-11] Resolved: Test push delivery issue (iOS)
[09:00 GMT] Apple has fixed the issue on their side. You can now send test normally. Let is know if you are still seeing errors.
[14:00 GMT] We are aware of an issue affecting test notifications sent to iOS devices. Our team is investigating the issue.
12th Apr, 2016
[2016-04-02] Resolved: Transactional push delivery errors
[10:04 GMT] The issue has been fixed and all new transactional push notifications are delivered. All notifications sent through the Transactional API from yesterday 16:00 GMT to 10:00 GMT this morning might have been lost. We will keep monitoring the system.
[09:00 GMT] We are aware of a major issue with transactional push notifications. We are currently investigating the issue.
2nd Apr, 2016
[2016-04-01] Resolved: Push delivery delay
[16:32 GMT] The issue has been fixed and our systems are now functioning as normal.
[16:10 GMT] We are aware of an issue that is causing delayed delivery of push notifications. We are currently investigating the issue.
1st Apr, 2016
[2016-03-25] Resolved: Campaigns data calculation error
[9:30 GMT] Due to a maintenance issue, direct opens stats are not available for iOS campaigns sent between 15:30 GMT on 24/03/2016 and 9:30 GMT on 25/03/2016. The issue has been fixed and systems are now running nominally.
25th Mar, 2016
[2016-03-13] Resolved: Push delivery delay
[15:00 GMT] All our services are progressively going back to normal. We are monitoring our systems to make sure the issue is fully resolved.
[10:20 GMT] We are currently experiencing a delay with push delivery on iOS and Android. We are working on a fix.
[2016-03-07] Resolved: Batch webservices downtime
[16:16 GMT] All our services are progressively going back to normal. We will keep monitoring the system.
[15:12 GMT] An error of our hosting provider is causing sporadic downtimes of Batch webservices. We are waiting for a fix on their end.
7th Mar, 2016
[2016-02-11] Resolved: iOS delivery issue
[11:30 GMT] The issue has been fixed and our systems are now functioning as normal.
[10:45 GMT] An issue is currently delaying the delivery of 12% of the iOS notifications. We are working on a fix.
26th Feb, 2016
[2016-02-11] Resolved: Batch webservices downtime
[16:09 GMT] All our services are now up and running.
[15:59 GMT] An error of our hosting provider is causing sporadic downtimes of Batch webservices. We are waiting for a fix on their end.
11th Feb, 2016
[2016-02-10] Completed: Maintenance rollback
[9:44 GMT] Maintenance rollback is complete, we are monitoring our systems to make sure the issue is fully resolved.
[9:20 GMT] We have identified an issue with our last routine maintenance. Some push notifications were delayed or not delivered on iOS. A rollback is in progress.
10th Feb, 2016
[2016-02-04] Completed: Scheduled maintenance
[12:08 GMT] The scheduled maintenance was completed nominally. Batch APIs and webservices are now restored to normal function. The dashboard was down for 28 minutes and campaigns delivery was affected for 5 minutes. The transactional push delivery was not impacted.
[11:39 GMT] We will be performing a maintenance that will interrupt Batch APIs and webservices for a couple of minutes. An update will be posted here when the maintenance is complete.
4th Feb, 2016
[30-11-2015] Resolved: Dashboard downtime
[12:21 GMT] One of our databases encountered an error after a maintenance. Access to the dashboard was down during this time. Batch web-services and SDK were not affected.
[12:00 GMT] Batch home page and dashboard are temporarily unavailable. We are currently investigating the issue.
30th Nov, 2015
[2015-11-28] Resolved: Dashboard downtime
[5:50 GMT - 9:10 GMT] One of our databases encountered an error and has now recovered. Access to the dashboard was down during this time. Campaigns scheduled to be sent during the downtime have been delayed or cancelled if the delay was superior to two hours.
28th Nov, 2015
[2015-11-25] Resolved: Campaign analytics data calculation error
[12:44 GMT] The statistics have been recalculated and systems are running nominally.
[08:40 GMT] We are aware of an issue affecting Engagement Analytics and the native attributes push estimates. The processes have been reset and are currently generating the missing calculations from intact data.
25th Nov, 2015
[2015-10-22] Completed: Scheduled maintenance
[Update 10:40 GMT] The scheduled maintenance was completed nominally, the dashboard and the REST API restored to normal function.
[7:30 GMT] Batch's dashboard will be unavailable from 10:25 GMT to 10:40 GMT today due to a scheduled maintenance. An update will be posted here when the maintenance is complete.
22nd Oct, 2015
[2015-10-19] Resolved: Batch downtime
[7:53 GMT] An error of our hosting provider caused sporadic downtimes of Batch webservices, from 00:15 GMT to 2:20 GMT. All our services are now up and running and no data has been lost.
19th Oct, 2015
[2015-10-08] Completed: Scheduled maintenance
[Update 15:22 GMT] The scheduled maintenance was completed nominally.
[15:22 GMT] We will be performing a scheduled maintenance that will interrupt Batch webservices for a couple of minutes. An update will be posted here when the maintenance is complete.
8th Oct, 2015
[2015-09-10] Completed: Scheduled Maintenance
[Update 15:05 GMT] The scheduled maintenance was completed nominally, the REST API restored to normal function.
[15:00 GMT] We will be performing a scheduled REST API maintenance that will temporarily interrupt Batch API services. An update will be posted here when the maintenance is complete.
10th Sep, 2015
[2015-08-24] Completed: Scheduled Maintenance
[Update 18:40 GMT] The scheduled maintenance was completed nominally, Batch.com is restored to normal function.
[18:00 GMT] We will be performing a scheduled push tokens migration in 15 minutes (18:15 GMT 2015/08/25) that will temporarily interrupt Batch services. An update will be posted here when the maintenance is complete.
24th Aug, 2015
[2015-08-13] Resolved: Batch downtime
[13/08/2015 22:02 GMT] Due to an error of our hosting provider, Batch SDK and web-services were down from 22:02 GMT to 23:34 GMT. All our services are now up and running and no data has been lost.
13th Aug, 2015
[2015-08-12] Resolved: Campaign analytics data calculation error
[9:39 GMT] The push campaigns statistics have been recalculated and systems are running nominally.
[8:30 GMT] We are aware of an issue affecting the calculation of Batch Push statistics for Campaigns created on August 11th. The processes have been reset and are currently generating the missing calculations from intact data. Rest assured, all push notifications were sent successfully. Full restoration of push campaigns stats is expected by 12:00 GMT.
12th Aug, 2015
[2015-08-03] Resolved: Campaign edition issue
[15:00 GMT] The issue has been fixed and campaigns can now be edited.
[13:30 GMT] We’ve identified an issue that prevents users from editing Unlock and Push campaigns. We are currently investigating the issue.
3rd Aug, 2015
[2015-04-16] Completed: Scheduled Maintenance
[Update 09:06 GMT] The scheduled maintenance was completed nominally, Batch.com is restored to normal function. No Batch services were impacted during the maintenance.
[08:30 GMT] We will be performing front-end database maintenance in 30 minutes (09:00 GMT 2015/04/16) that will take the site down and display a temporary maintenance page for 10-15 minutes. No Batch processes will be affected and all apps using Batch will maintain full connection with the Batch system. An update will be posted here when the duration is complete.
16th Apr, 2015
[2015-04-10] Resolved: Analytics data calculation error
[Update 14:00 GMT] The Userbase and Engagement statistics have been recalculated and systems are running nominally.
[08:00 GMT] We were alerted to processes that were not accurately computing Userbase and Engagement statistics for Batch Analytics for the past 4 days. The processes have been reset and are currently generating the missing calculations from intact data. Full restoration of Analytics data is expected by 14:00 GMT. Before this time you may notice artificially higher than usual starts, DAUs, and engaged users reflected on the dashboard.
10th Apr, 2015
[2015-03-31] Resolved: Dashboard downtime
[Update 23:23 GMT] One of our databases encountered an error and has now recovered. Access to the dashboard was down during this time. Batch web-services and SDK were not affected.
[Update 22:40 GMT] We’ve identified an issue with one of our database servers that we’re working on resolving. SDK web-services are not impacted.
[21:45 GMT] We are aware of a major outage of the Batch.com dashboard. We are currently investigating the issue.
31st Mar, 2015
[2015-03-26] Resolved: Ads downtime on iOS
[Update 20:35 GMT] A very specific ad configuration was causing a crash on iOS when displayed because of a JSON format error. We fixed the problem server-side, which won’t require an SDK update. We apologize for any inconvenience.
[18:20 GMT] We are aware of a crash on the iOS SDK when displaying an ad with Batch. We are currently investigating the issue.
26th Mar, 2015