All Systems Operational

Uptime over the past 90 days. View historical uptime.
MEP Core Services Operational
Dashboard Operational
Push delivery Operational
In-app delivery Operational
Data ingestion Operational
Data analysis Operational
Event Targeting & Retargeting Operational
Marketing pressure Operational
Custom Audiences Operational
GDPR Operational
CEP Core Services Operational
Dashboard Operational
Email delivery Operational
Push Delivery Operational
SMS Delivery Operational
Data ingestion Operational
Data analysis Operational
Event Targeting & Retargeting Operational
Marketing pressure Operational
Audiences Operational
API Operational
[CEP] Profile API Operational
[CEP] Campaign API Operational
[CEP] Export API Operational
[CEP] Audience API Operational
[MEP] Campaigns API Operational
[MEP] Transactional API Operational
[MEP] Custom Data API Operational
[MEP] GDPR API Operational
[MEP] Export API Operational
[MEP] Custom Audience API Operational
[MEP] Trigger Events API Operational
[MEP] In-App API Operational
[CEP] Catalog API Operational
Optional Services Operational
Editorial dashboard Operational
Inbox Operational
Custom Exports Operational
Webhook Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 2, 2026

Dashboard instability and message delivery disruption
Resolved - This incident has been resolved. On November 2, between 12:19 and 13:02 CET, a brief network interruption between our database servers left one of our internal services unable to reconnect, which made the dashboard and the Campaigns API very slow or unavailable and delayed message sending (push, email, SMS and transactional). Service was fully restored at 13:02 CET, and all delayed messages were processed by 13:10 CET. We are adding safeguards so that database connections recover automatically from this kind of interruption.
Nov 2, 13:07 UTC
Monitoring - On November 2, between 12:19 and 12:58 CET, an internal database connectivity issue caused the dashboard to be very slow and delayed message sending (push, email and transactional API). The issue was mitigated at 12:58 CET: the dashboard is back to normal and the sending backlog has been processed. Campaigns and automations scheduled during this window were delayed and have since been sent. We are continuing to monitor the situation.
Nov 2, 12:30 UTC
Update - We restored the affected internal service at 12:58 CET, and the dashboard is back to normal.
Message delivery has resumed: push notifications and emails delayed since 12:20 CET are currently being sent, so some messages may still arrive late. We're still searching for the root issue.
We are monitoring until delivery is fully back to real time.
Nov 2, 12:02 UTC
Investigating - We are investigating an issue affecting the Batch dashboard and message delivery. Since around 12:20 CET, the dashboard may be slow, fail to load campaign data or log users out, and most push notifications and emails (campaigns, automations and transactional) are not being sent. Transactional API calls are still accepted, but the related messages are currently not delivered.
Our team is actively working on a resolution.
Nov 2, 11:19 UTC

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Delayed and duplicate Android push notifications (Transactional API)
Resolved - This incident has been resolved.
Oct 26, 15:04 UTC
Identified - On October 26, between 09:54 and 11:30 CET, a subset of Android push notifications sent via the Transactional API experienced intermittent delays of up to 15 minutes, and some were delivered multiple times to the same device. iOS push notifications, campaigns and automations were not affected.

This was caused by a bug on our side, triggered by an edge case during scheduled maintenance performed by our infrastructure provider.

Deliveries have been back to normal since 11:30 CET. The bug is still present and the issue could happen again: we are monitoring closely and working on a fix.
Oct 26, 12:35 UTC

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Precautionary temporary restriction of file uploads in the dashboard
Resolved - Affected Batch systems have been fully upgraded to patched versions.
Oct 21, 18:53 UTC
Monitoring - A security vulnerability affecting widely used open-source web software (PHP) was publicly disclosed today.
This is not an incident on Batch's side: we have no indication that our platform or our customers' data have been affected.
We advise that you check your own systems to see if they are affected by this issue.

As a precaution, we are temporarily disabling file uploads in the Batch dashboard while we wait for the necessary updates to be released and apply them.
During this time, at least the following actions are unavailable:
- Creating audiences from a file
- Uploading or updating iOS and Safari push certificates and keys
- Updating a landing page favicon


Everything else keeps working normally: SDKs, push sending, campaigns, automations, and APIs are not affected.

We expect to restore these features within a few hours and will post an update here as soon as they are back.
Oct 21, 11:58 UTC

Oct 20, 2026

Processing delays for profile updates
Resolved - This incident has been resolved. Profile updates and the automations triggered by them were delayed between 15:46 CEST and 16:35 CEST.
The fix deployed at 16:08 CEST has restored normal processing, and all delayed updates have now been processed. All components are operational.
Oct 20, 14:36 UTC
Monitoring - A fix was deployed at 16:08 CEST and profile processing has resumed. Updates sent through the Profile API are processed in real time again.
Updates sent by our mobile SDKs, such as attributes and events, are still delayed while the backlog clears, and automations triggered by these events may also be delayed.
We are monitoring the recovery.
Oct 20, 14:15 UTC
Identified - We have identified an issue affecting our profile processing pipeline since 15:46 CEST.
Profile updates, including attributes, events and delivery statuses, are currently delayed by approximately 15 minutes and the delay is growing. Automations triggered by these updates may also be delayed.
A fix has been identified and is being deployed. No data has been lost, all updates will be processed as the backlog clears.
Oct 20, 14:04 UTC

Oct 19, 2026

No incidents reported.

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