All Systems Operational

Uptime over the past 90 days. View historical uptime.
MEP Core Services Operational
Dashboard Operational
Push delivery Operational
In-app delivery Operational
Data ingestion Operational
Data analysis Operational
Event Targeting & Retargeting Operational
Marketing pressure Operational
Custom Audiences Operational
GDPR Operational
CEP Core Services Operational
Dashboard Operational
Email delivery Operational
Push Delivery Operational
SMS Delivery Operational
Data ingestion Operational
Data analysis Operational
Event Targeting & Retargeting Operational
Marketing pressure Operational
Audiences Operational
API Operational
[CEP] Profile API Operational
[CEP] Campaign API Operational
[CEP] Export API Operational
[CEP] Audience API Operational
[MEP] Campaigns API Operational
[MEP] Transactional API Operational
[MEP] Custom Data API Operational
[MEP] GDPR API Operational
[MEP] Export API Operational
[MEP] Custom Audience API Operational
[MEP] Trigger Events API Operational
[MEP] In-App API Operational
[CEP] Catalog API Operational
Optional Services Operational
Editorial dashboard Operational
Inbox Operational
Custom Exports Operational
Webhook Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 21, 2026

Precautionary temporary restriction of file uploads in the dashboard
Resolved - Affected Batch systems have been fully upgraded to patched versions.
Oct 21, 18:53 UTC
Monitoring - A security vulnerability affecting widely used open-source web software (PHP) was publicly disclosed today.
This is not an incident on Batch's side: we have no indication that our platform or our customers' data have been affected.
We advise that you check your own systems to see if they are affected by this issue.

As a precaution, we are temporarily disabling file uploads in the Batch dashboard while we wait for the necessary updates to be released and apply them.
During this time, at least the following actions are unavailable:
- Creating audiences from a file
- Uploading or updating iOS and Safari push certificates and keys
- Updating a landing page favicon


Everything else keeps working normally: SDKs, push sending, campaigns, automations, and APIs are not affected.

We expect to restore these features within a few hours and will post an update here as soon as they are back.
Oct 21, 11:58 UTC

Oct 20, 2026

Processing delays for profile updates
Resolved - This incident has been resolved. Profile updates and the automations triggered by them were delayed between 15:46 CEST and 16:35 CEST.
The fix deployed at 16:08 CEST has restored normal processing, and all delayed updates have now been processed. All components are operational.
Oct 20, 14:36 UTC
Monitoring - A fix was deployed at 16:08 CEST and profile processing has resumed. Updates sent through the Profile API are processed in real time again.
Updates sent by our mobile SDKs, such as attributes and events, are still delayed while the backlog clears, and automations triggered by these events may also be delayed.
We are monitoring the recovery.
Oct 20, 14:15 UTC
Identified - We have identified an issue affecting our profile processing pipeline since 15:46 CEST.
Profile updates, including attributes, events and delivery statuses, are currently delayed by approximately 15 minutes and the delay is growing. Automations triggered by these updates may also be delayed.
A fix has been identified and is being deployed. No data has been lost, all updates will be processed as the backlog clears.
Oct 20, 14:04 UTC

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Delays in file-based audience imports
Resolved - This incident has been resolved. Audience imports from files delivered via FTP/SFTP are back to normal, and files received during the incident have been processed.
Oct 14, 14:05 UTC
Monitoring - Audience imports from files delivered via FTP/SFTP have resumed. Files received since October 12 are being processed automatically, and the related audiences are being updated as the backlog clears. We are monitoring the import pipeline until it is back to normal.
Oct 14, 13:37 UTC
Identified - We have identified an issue affecting audience imports from files delivered via FTP/SFTP. Since October 12, these files have not been processed, so the related audiences have not been updated.

A fix is being deployed and imports are resuming. A backfill of the files received during this period will follow.
Oct 14, 13:11 UTC

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

CEP export processing delays
Resolved - All pending exports have been delivered, and new exports work as expected. This incident is now resolved.
Oct 7, 13:54 UTC
Monitoring - Our storage provider has been available again since 15:30 CEST. Export results are delivered again, and pending exports are being processed as the backlog clears. We are monitoring the situation until all exports are delivered.
Oct 7, 13:39 UTC
Investigating - We are experiencing delays in generating CEP export files due to an incident affecting our storage provider. Export requests are still being accepted, but files may take longer than usual to become available. MEP exports are not affected.
Oct 7, 13:24 UTC
Incident History Powered by Atlassian Statuspage