All Systems Operational
Delivery Operational
90 days ago
99.99 % uptime
Today
Transactional push Operational
90 days ago
100.0 % uptime
Today
Push campaigns Operational
90 days ago
100.0 % uptime
Today
In-app messaging Operational
90 days ago
100.0 % uptime
Today
Push automations Operational
90 days ago
100.0 % uptime
Today
Email automations Operational
90 days ago
99.99 % uptime
Today
Email campaigns Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Transactional API ? Operational
90 days ago
100.0 % uptime
Today
Campaigns API Operational
90 days ago
100.0 % uptime
Today
Custom Data API Operational
90 days ago
100.0 % uptime
Today
Transactional API for Partners Operational
90 days ago
100.0 % uptime
Today
3rd party integrations Operational
90 days ago
100.0 % uptime
Today
Segment Operational
90 days ago
100.0 % uptime
Today
mParticle Operational
90 days ago
100.0 % uptime
Today
Salesforce Marketing Cloud Operational
90 days ago
100.0 % uptime
Today
Data Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Main dashboard Operational
90 days ago
100.0 % uptime
Today
Editorial dashboard Operational
90 days ago
100.0 % uptime
Today
Webservices Operational
90 days ago
99.97 % uptime
Today
SDK Operational
90 days ago
99.96 % uptime
Today
Inbox Operational
90 days ago
99.98 % uptime
Today
Custom attributes Operational
90 days ago
99.96 % uptime
Today
In-app messaging Operational
90 days ago
99.96 % uptime
Today
Web push static resources Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 14, 2024

No incidents reported today.

Apr 13, 2024
Resolved - This incident has been resolved.
Apr 13, 23:36 UTC
Monitoring - The fix has been implemented, traffic is getting back to normal levels and error rates are decreasing. We are monitoring the situation.
Apr 13, 23:23 UTC
Identified - We have identified the issue and are currently working on a fix.
Apr 13, 23:06 UTC
Update - We are continuing to investigate this issue.
Apr 13, 22:35 UTC
Investigating - We're aware of elevated error rates on the SDK webservices which impacts user data and event tracking; in app campaigns might also not be served correctly, as well as the user's inbox.
We are currently investigating.

Apr 13, 22:35 UTC
Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024
Resolved - This incident has been resolved.
Apr 2, 15:09 UTC
Monitoring - The root cause has been identified: a huge number of Email campaigns has been created at once, creating a spike that overloaded the systems.

As opposed to what was initially reported, Email campaigns & recurring automations were not stuck but slowly sending.
The system is catching up and is progressively sending the emails that should have been sent since the beginning of this incident.

We are monitoring the situation.

Apr 2, 13:00 UTC
Investigating - Email campaigns & Recurring Automations have not been sent since 11:10 AM UTC
We are currently investigating this issue.

Apr 2, 12:19 UTC
Apr 1, 2024

No incidents reported.

Mar 31, 2024

No incidents reported.