At 7:47PM a network component of our hosting provider went down for 10 minutes. We acknowledged this on our side : no input traffic, no output traffic, and some internal services were unavailable during this period.
What was the impact :
we were unable to respond for all input traffic on our API
the SDK couldn’t reach our backend, but we have a strong retry policy
some push were retried however some were still not sent
processing of data are still running late, but everything will be up-to-date in less than 10min now
Posted Mar 18, 2020 - 20:43 UTC
Resolved
According to our hosting provider, all services are back to normal. A post-mortem will follow.
Posted Mar 18, 2020 - 20:20 UTC
Identified
A component on our hosting provider's side seems to be impacting our production trafic. We're not yet able to clearly identify our production impact. Therefore we assume all components are down and are actively working towards a stable situation.
Posted Mar 18, 2020 - 20:03 UTC
Update
We are continuing to investigate this issue.
Posted Mar 18, 2020 - 19:55 UTC
Investigating
We're currently aware of a wide network issue, we're not yet aware of all impacted component and will keep you informed here.
Posted Mar 18, 2020 - 19:54 UTC
This incident affected: Data (Exports), Webservices (SDK, Inbox, Custom attributes, In-app messaging, Webpush static components), Delivery (Transactional Push, Campaigns, In-app messaging), Dashboard (Main Dashboard, Editorial Dashboard), API (Transactional API, Campaigns API, Custom Data API, Transactional for Partners), and 3rd party integrations (Segment, mParticle, Salesforce Marketing Cloud).