Profile updates and custom events processing delays on CEP

Incident Report for Batch

Resolved

This incident has been resolved.
Posted May 15, 2025 - 18:58 UTC

Monitoring

All the indexation backlog has now been cleared, and we're back to nominal status.
Posted May 15, 2025 - 13:43 UTC

Update

A fix has been deployed, the backlog of SDK events is being caught up. The indexing lag is now of 30 minutes. We will update this incident when everything is back to normal.
Posted May 15, 2025 - 13:12 UTC

Identified

We are experiencing a delay in indexing messages from our Mobile SDKs.

The indexing of these messages is currently 1 hour and 30 minutes late, the problem having manifested itself from 12H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning :
- The profile view will not be updated in real-time.
- Some automations will be sent later than expected.
Posted May 15, 2025 - 11:40 UTC
This incident affected: CEP Core Services (Data ingestion, Event Targeting & Retargeting).
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