All delayed notifications have been processed, and new notifications are now being delivered as expected. The incident is resolved, and all services are operating normally.
Posted May 13, 2026 - 18:16 UTC
Monitoring
A fix has been deployed and the backlog of delayed notifications has been processed. New notifications are being sent as expected. We are monitoring the results.
Posted May 13, 2026 - 17:03 UTC
Identified
We have identified the cause of the issue. A recent configuration change caused push notifications submitted via the Transactional API to not reach our delivery pipeline. A fix is being deployed. Once it is in place, affected notifications will be delivered and no data will be lost.
Posted May 13, 2026 - 16:40 UTC
Investigating
We are investigating an issue affecting push notification delivery via the [MEP] Transactional API. Notifications submitted since 14:20 CEST may not be delivered. Our team is working to identify the cause.
Posted May 13, 2026 - 16:08 UTC
This incident affected: API ([MEP] Transactional API).