Intermittent issues accessing the dashboard and communicating with our APIs

Incident Report for Batch

Resolved

We had a networking issue on a subset of our servers causing intermittent inaccessibility of our dashboard and APIs; between 08:15 UTC and 08:30 UTC you may have seen errors accessing the dashboard or any API.
This was due to an upgrade of an internal system that handles networking which had unintended side effects. A quick rollback resolved the issue and accessibility was restored.

No notifications or emails were lost during this incident, however notifications or emails sent from a trigger automation may have been delayed: we've observed up to 6 minutes of delay: once the issue was resolved everything was immediately sent.

Posted Jul 08, 2024 - 08:30 UTC