In-App Automation

Incident Report for Batch

Resolved

Create, delete and update of In-App Automations was unabailable:
- From September 2 at 18:30 to September 3 at 10:20
- From September 3 between 18:30 and 23:10
Times are GMT+2

The automations were delivered as expected to the SDKs, meaning that they were displayed to end users.

This incident was due to an unhealthy database. Due to the nature of the failure, the automatic failover failed to trigger on September 2.
We performed a root cause analysis and planned an improvement of the failover mechanism but the issue happened again while we were still working on deploying said improvement.

Posted Sep 04, 2024 - 08:06 UTC