Partial delay in the indexation of native and custom installation data

Incident Report for Batch

Resolved

The indexation is fully operational since September 30, 2024, at 16:35 GMT+2. This incident is resolved.

Posted Oct 01, 2024 - 07:01 UTC

Monitoring

The fix has been released, and since 16:35 GMT+2, the delayed native and custom installation data have been indexed. No data was lost.

Our team continues to monitor the situation.

Posted Sep 30, 2024 - 14:54 UTC

Investigating

We are experiencing a partial delay in the indexation of native & custom installation data on our push platform.This means that Push campaigns and recurring automation targeting is performed on older data (14:25 GMT+2) and does not reflect the latest changes. No information is lost during this delay.

Trigger automations and In-Apps are not affected.

Our team is working on a resolution.

Posted Sep 30, 2024 - 14:24 UTC

This incident affected: Webservices (Custom attributes).