APIs and dashboard unavailability

Incident Report for Batch

Resolved

The database service is stable and all services are working correctly once again.
Posted Dec 12, 2021 - 21:57 UTC

Monitoring

The database service has been restored; the APIs and the dashboard are working again. We are still experiencing some issue with some analytics batch processing which we are looking into.
Our team is continuing to monitor the situation.
Posted Dec 12, 2021 - 21:32 UTC

Update

The database service is still causing problems, our team continues to work on a fix.
Posted Dec 12, 2021 - 21:22 UTC

Identified

One of our database is currently not responding which is the cause of the downtime. We are currently working on recovering the database service.
Posted Dec 12, 2021 - 21:01 UTC

Investigating

We are aware that some APIs and the dashboard are currently unavailable. We are currently investigating.
Posted Dec 12, 2021 - 20:53 UTC
This incident affected: MEP Core Services (Dashboard), Optional Services (Editorial dashboard), and API ([MEP] Campaigns API).