Profile updates and custom events processing delays on CEP

Incident Report for Batch

Resolved

We have experienced a delay in indexing messages from our Mobile SDKs. The indexing of these messages was up to 57 minutes late, over the period from 20:00 to 21:15 (GMT+1). This delay affects only the updating of Profile events:
• The profile view will not be up to date.
• Some trigger automations will be sent later than expected.

The origin of this problem has not yet been precisely identified, but investigation is now the top priority of our technical teams, to ensure that this does not happen again.

Posted Mar 19, 2025 - 19:00 UTC