Partial API and Analytics Disruption

Incident Report for Batch

Resolved

Between June 9th 16:30 GMT+2 and June 10th 12:50 GMT+2, a database issue caused partial service disruptions affecting specific API endpoints and our analytics data processing pipeline.
Impact:
- Transactional API: Intermittent 500 internal server errors were returned by get stats endpoint.
- Export API: Exports requests took multiple hours to be processed.
- Dashboard: Analytics data production was delayed, causing outdated information to be displayed on the dashboard.

The engineering team identified the root cause of the instability and deployed a correction. Service functionality was restored and confirmed stable at 12:50 GMT+2, queued exports finished processing around 15:50 GMT+2

Posted Jun 09, 2025 - 14:30 UTC