Elevated response time and error rate on REST APIs

Incident Report for Batch

Resolved

Due to a database issue, we have encountered increased response times and elevated error rates on our APIs.

The issue started over the weekend, impacting a very low number of the requests but has intensified on 2024-07-22 around 9AM UTC.
We rolled out some changes to get the error rates and response times back to low values.

Failed requests have not been processed and can be retried.

We will keep monitoring the situation while we work on fixing the root cause.

Posted Jul 22, 2024 - 00:00 UTC