Delays in CEP campaign processing

Incident Report for Batch

Monitoring

CEP campaigns (one-shot and recurring automations) are back to normal. The backlog was fully processed at 16:25 CET, and campaigns sent as of now work as expected.

No data has been lost.

Posted Feb 28, 2026 - 15:31 UTC

Identified

We are investigating delays affecting CEP campaigns (one shot & recurring).
As of writing, processing is approximately 1 hour behind schedule.
In-app messages and automations are not affected.

Campaigns will be sent to the expected users as the backlog clears.

Posted Feb 28, 2026 - 15:02 UTC

This incident affects: CEP Core Services (Email delivery, Push Delivery, SMS Delivery).