Transactional push delivery issues

Incident Report for Batch

Resolved

This incident has been resolved.

Posted Jan 08, 2021 - 17:57 UTC

Monitoring

The issue has been identified and a fix has been implemented. We are now monitoring closely the push delivery.
An issue impacting the transactional notifications scheduler was preventing some notifications to be delivered. No notifications have been lost, but some of the push scheduled during the incident have been sent with a 20 minute delay.

Posted Jan 08, 2021 - 17:23 UTC

Investigating

We are aware of an issue impacting the delivery of part of the push notifications sent using the Transactional and the Partners API. Our team is working on a fix.

Posted Jan 08, 2021 - 17:00 UTC

This incident affected: API ([MEP] Transactional API, [MEP] Transactional API for Partners).