This incident has been resolved. Audience imports from files delivered via FTP/SFTP are back to normal, and files received during the incident have been processed.
Posted Oct 14, 2026 - 14:05 UTC
Monitoring
Audience imports from files delivered via FTP/SFTP have resumed. Files received since October 12 are being processed automatically, and the related audiences are being updated as the backlog clears. We are monitoring the import pipeline until it is back to normal.
Posted Oct 14, 2026 - 13:37 UTC
Identified
We have identified an issue affecting audience imports from files delivered via FTP/SFTP. Since October 12, these files have not been processed, so the related audiences have not been updated.
A fix is being deployed and imports are resuming. A backfill of the files received during this period will follow.
Posted Oct 14, 2026 - 13:11 UTC
This incident affected: MEP Core Services (Custom Audiences) and CEP Core Services (Audiences).