Elevated error rates on the SDK webservices

Incident Report for Batch

Resolved

This incident has been resolved.
Posted Apr 13, 2024 - 23:36 UTC

Monitoring

The fix has been implemented, traffic is getting back to normal levels and error rates are decreasing. We are monitoring the situation.
Posted Apr 13, 2024 - 23:23 UTC

Identified

We have identified the issue and are currently working on a fix.
Posted Apr 13, 2024 - 23:06 UTC

Update

We are continuing to investigate this issue.
Posted Apr 13, 2024 - 22:35 UTC

Investigating

We're aware of elevated error rates on the SDK webservices which impacts user data and event tracking; in app campaigns might also not be served correctly, as well as the user's inbox.
We are currently investigating.
Posted Apr 13, 2024 - 22:35 UTC
This incident affected: Optional Services (Inbox), [OLD_STATUSPAGE_MODEL] Webservices (Custom attributes), and MEP Core Services (In-app delivery, Data ingestion).
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