Edge Network Instability

Incident Report for Batch

Resolved

Between April 24th, 2025 at 20:30 UTC and May 2nd, 2025 at 08:00 UTC, some users experienced network instabilities across our services.
The issue was traced to a faulty load balancer in our infrastructure, which caused intermittent disruptions and impacted service stability during that period.
The defective component has since been replaced, and systems have returned to normal operation. All services are now stable and functioning as expected.
As a result of this incident, anomaly detection tools have been enhanced to better detect network-related issues at the edge of our infrastructure. These improvements are designed to enable more proactive identification and resolution of potential problems, further reinforcing the reliability of our services.

Posted Apr 24, 2025 - 20:30 UTC