Analytics of Push campaigns & recurring automations have been recomputed, the incident is resolved. We are continuing to work on the "Devices synced" metric.
Update (2024-10-04): The "Devices synced" metric data has been restored.
Posted Oct 01, 2024 - 05:50 UTC
Monitoring
The issue has been narrowed down to a database issue and fixed.
This had the following impact on the system: - Analytics of Push campaigns & recurring automations sent between September 30, 02:00 GMT+2 and 16:30 GMT+2 are unavailable. This is a temporary issue that will be resolved when the data gets recomputed on September 31 around 05:00 GMT+2. Your push analytics will be available then. - The "Devices synced" metric of In-app automations doesn't take into account data prior to September 30. We are looking into ways to restore this data.
Our team is monitoring the situation. We will mark this incident as resolved once we confirm that the nightly recomputing has been performed as expected.
Posted Sep 30, 2024 - 17:16 UTC
Investigating
We are investigating an issue with push campaign & recurring automations analytics, where in some cases the send/open counts are showing very low values.
Pushs were sent as expected. Campaigns older than September 30th 2:00 GMT+2 have accurate analytics.