Image display issues on older mobile devices

Incident Report for Batch

Resolved

At 10:50 CET we performed a routine rotation of our TLS certificates; this unexpectedly caused images to appear blank in Push and In-App messages for some users.

Affected devices:
- iPhones/iPads running on iOS 17.7 or older
- A very small percentage of Android devices

The issue was resolved at 17:40 CET

Posted Oct 30, 2025 - 09:30 UTC