Resolved -
This incident has been resolved.
Jan 5, 11:44 UTC
Monitoring -
Indexing delays are fully resolved. We will continue to monitor the platform to ensure a smooth return to normal.
Jan 5, 10:05 UTC
Identified -
We have identified the issue and implemented a fix. The indexing delay is decreasing.
Jan 5, 09:44 UTC
Investigating -
Since 01:25 GMT+1, we have been experiencing delays in processing Profile events from our Mobile and Web SDKs. The delay has now reached 5 hours.
This delay affects only the updating of Profile events:
• The profile view will not be up to date.
• Some trigger automations will be sent later than expected.
We are actively investigating this issue and will keep you updated on its resolution.
Jan 5, 09:34 UTC