All Systems Operational

Uptime over the past 90 days. View historical uptime.
CEP Core Services Operational
90 days ago
99.89 % uptime
Today
Dashboard Operational
90 days ago
99.61 % uptime
Today
Email delivery Operational
90 days ago
99.98 % uptime
Today
Push Delivery Operational
90 days ago
99.58 % uptime
Today
SMS Delivery Operational
90 days ago
99.98 % uptime
Today
Data ingestion Operational
90 days ago
99.98 % uptime
Today
Data analysis Operational
90 days ago
99.98 % uptime
Today
Event Targeting & Retargeting Operational
90 days ago
99.98 % uptime
Today
Marketing pressure Operational
90 days ago
99.98 % uptime
Today
Audiences Operational
90 days ago
99.98 % uptime
Today
MEP Core Services Operational
90 days ago
99.9 % uptime
Today
Dashboard Operational
90 days ago
99.61 % uptime
Today
Push delivery Operational
90 days ago
99.62 % uptime
Today
In-app delivery Operational
90 days ago
99.98 % uptime
Today
Data ingestion ? Operational
90 days ago
99.98 % uptime
Today
Data analysis Operational
90 days ago
99.98 % uptime
Today
Event Targeting & Retargeting Operational
90 days ago
99.98 % uptime
Today
Marketing pressure Operational
90 days ago
99.98 % uptime
Today
Custom Audiences Operational
90 days ago
99.98 % uptime
Today
GDPR Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
[CEP] Profile API Operational
90 days ago
99.98 % uptime
Today
[CEP] Campaign API Operational
90 days ago
99.98 % uptime
Today
[CEP] Export API Operational
90 days ago
99.98 % uptime
Today
[CEP] Audience API Operational
90 days ago
99.97 % uptime
Today
[MEP] Campaigns API Operational
90 days ago
99.98 % uptime
Today
[MEP] Transactional API Operational
90 days ago
99.98 % uptime
Today
[MEP] Custom Data API Operational
90 days ago
99.98 % uptime
Today
[MEP] GDPR API Operational
90 days ago
99.98 % uptime
Today
[MEP] Export API Operational
90 days ago
99.98 % uptime
Today
[MEP] Custom Audience API Operational
90 days ago
99.98 % uptime
Today
[MEP] Trigger Events API Operational
90 days ago
99.98 % uptime
Today
[MEP] In-App API Operational
90 days ago
99.98 % uptime
Today
Optional Services Operational
90 days ago
99.89 % uptime
Today
Editorial dashboard Operational
90 days ago
99.62 % uptime
Today
Inbox Operational
90 days ago
99.98 % uptime
Today
Custom Exports Operational
90 days ago
99.98 % uptime
Today
Webhook Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 15, 2025

No incidents reported today.

Jul 14, 2025

No incidents reported.

Jul 13, 2025
Delays in CEP Trigger Automations
Resolved - Between 18:05 and 19:08 GMT+2, our Trigger Automations component experienced an issue that prevented new trigger events from being processed in real-time. This resulted in delayed communications, including emails, push notifications, and SMS, for up to one hour.

Our engineering team identified and resolved the underlying issue, restoring normal operations by 19:06 GMT+2. A backlog of delayed events was fully processed by 19:08 GMT+2. All systems are now operating normally.

We sincerely apologize for any disruption this may have caused.
Jul 13, 16:00 UTC
Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
Dashboard unreachable
Resolved - This incident has been resolved.
Jul 7, 10:14 UTC
Update - Dashboard is back online, we are still investigating.
Jul 7, 10:09 UTC
Update - We are continuing to investigate this issue.
Jul 7, 10:06 UTC
Update - We are currently investigating a network issue that is affecting access to the main dashboard. Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible.
Jul 7, 10:06 UTC
Update - We are continuing to investigate this issue.
Jul 7, 09:59 UTC
Investigating - We are currently investigating this issue.
Jul 7, 09:58 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Incorrect Date Attribute Values on Some CEP Profiles
Resolved - The data has been restored:

* Targetings using those attributes will now work as expected
* The attributes now show up in the Profile View
* Future exports will show the correct data


We will not replay automations & campaigns to profiles that should have been targeted but were not. Future occurrences will work as expected.
Jul 4, 10:39 UTC
Identified - We have identified an issue affecting Date attributes on Profiles when updated via our SDKs (v2.x and v3.x).
Between July 2nd, 15:36 CET and July 3rd, 15:25 CET, any Date attribute set using the SDK was assigned an incorrect value far in the future.


Impact
As a result of this issue:

* Targeting based on these attributes will not behave as expected.
* Profiles will not appear correctly in the Dashboard’s Profile View.
* Data exports will reflect incorrect dates for affected attributes.



What is Not Affected

* Attributes updated outside the impacted time window have the correct value.
* Attributes updated via the Profile API or Custom Data API are not impacted.
* The MEP (Mobile Engagement Platform) remains unaffected.


Current status
Our engineering team is actively working on restoring the correct values for all impacted Profiles. As it is a lengthy process, we expect this work to be completed in the next 24h.
Jul 3, 17:04 UTC
Jul 3, 2025
Jul 2, 2025

No incidents reported.

Jul 1, 2025
Network Issue Impacting Message Delivery and APIs
Resolved - As of 21:39 CET, the incident has been fully resolved.

All services are back to normal, with no remaining latency or performance degradation. The platform is stable and operating as expected.

A detailed post-mortem will be published shortly to provide transparency on the root cause and the remediation actions taken.

We thank you for your continued trust and patience throughout this incident.
Jul 1, 19:40 UTC
Monitoring - As of 17:50 CET, all previously impacted servers have been brought back online.

All services are now operational. However, some functionalities may still experience degraded performance while we continue to actively monitor the platform.

Our engineering team remains fully mobilized to ensure complete recovery and platform stability.

We will provide a final update once the incident is officially resolved.
Jul 1, 16:00 UTC
Identified - As of now, the incident is still ongoing. We are currently waiting for our hosting provider to fully resolve the underlying network issue.

Impacted servers are progressively coming back online, which is a positive indication toward recovery.

Our team continues to closely monitor the situation and remains ready to take immediate action as soon as full service restoration becomes possible.

We will share another update by 18:36 CET, or sooner if we have meaningful progress to report.
Jul 1, 15:27 UTC
Investigating - Since 15:54 CET, we have been experiencing a network-related incident with our hosting provider.
As a result:

- A majority of outgoing messages (push notifications, emails, and SMS) are not being sent, across both our MEP and CEP platforms.
- All APIs are impacted and are currently showing an elevated error rate.
- The dashboard remains accessible, but its performance is significantly degraded.

Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible.
We will provide an update by 17:36 CET or as soon as new information becomes available.
Jul 1, 14:42 UTC
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