All Systems Operational
Uptime over the past 90 days. View historical uptime.
Delivery Operational
90 days ago
99.8 % uptime
Today
Transactional push Operational
90 days ago
99.77 % uptime
Today
Push campaigns Operational
90 days ago
99.31 % uptime
Today
In-app messaging Operational
90 days ago
100.0 % uptime
Today
Push automations Operational
90 days ago
99.77 % uptime
Today
Email automations Operational
90 days ago
100.0 % uptime
Today
Email campaigns Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Transactional API ? Operational
90 days ago
100.0 % uptime
Today
Campaigns API Operational
90 days ago
100.0 % uptime
Today
Custom Data API Operational
90 days ago
100.0 % uptime
Today
Transactional API for Partners Operational
90 days ago
100.0 % uptime
Today
3rd party integrations Operational
90 days ago
100.0 % uptime
Today
Segment Operational
90 days ago
100.0 % uptime
Today
mParticle Operational
90 days ago
100.0 % uptime
Today
Salesforce Marketing Cloud Operational
90 days ago
100.0 % uptime
Today
Data Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.92 % uptime
Today
Main dashboard Operational
90 days ago
99.85 % uptime
Today
Editorial dashboard Operational
90 days ago
100.0 % uptime
Today
Webservices Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
Inbox Operational
90 days ago
100.0 % uptime
Today
Custom attributes Operational
90 days ago
100.0 % uptime
Today
In-app messaging Operational
90 days ago
100.0 % uptime
Today
Web push static resources Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024
Scheduled maintenance
Completed - The scheduled maintenance has been completed. Every services are now back to normal
Oct 14, 23:36 UTC
In progress - The scheduled maintenance is now undergoing
Oct 14, 23:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 9, 14:31 UTC
Scheduled - This maintenance is scheduled to upgrade and optimize our network layer. This will enhance overall performance and reliability. During this time, any dashboard connection will be redirected to maintenance page. API calls will be responded with a maintenance JSON message.
It's scheduled on 15 october 2024 between 1:00 AM - 3:00 AM (UTC+2).

Impacted components will be:
- Dashboard (dashboard.batch.com and editorial.batch.com): All pages will be temporarily unavailable.
- API Services (api.batch.com): All API endpoints will be temporarily unavailable.

We apologize for any inconvenience caused and appreciate your understanding.

This page will be updated during the maintenance.

If you have any questions, feel free to reach out to our support team: support@batch.com
Oct 7, 16:03 UTC
Partial delay in the indexation of Profile data from Mobile SDKs
Resolved - No suspicious behavior was detected during the monitoring period, our corrective patch has brought the system back to its nominal status.
Oct 14, 13:44 UTC
Monitoring - A fix has been applied and we're monitoring the results. All the delays have been cleared and we're back in real time mode.
Oct 14, 08:42 UTC
Identified - Over the weekend, we experienced two periods of slowdown in the indexing of Profile events from our mobile SDKs. Following some palliative action by our team this morning, this delay has been temporarily resolved. These periods occurred between October 12 at 8:00 and 23:45 (UTC+2), and between October 13 at 10:30 and October 14 at 9:20 (UTC+2).

We are investigating the root cause of this incident.

These episodes of delay may have had an impact on the triggering of automations set up with the events we were slow to record.
Oct 14, 07:52 UTC
Oct 13, 2024
Email Composer Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:00 UTC
Scheduled - Our Email Composer partner will be performing an infrastructure update on 2024/10/13 between 09:00 and 09:30 UTC+2 (Paris).
The upgrade is expected to take about 30 minutes, but could last up to an hour.

During this time, the Email Composer will be unavailable: you will not be able to edit email messages with the composer, edit your templates, upload new images, and save your emails.

Campaign & Automation sending is not affected: Batch will send emails as expected with the content you previously saved. Once the maintenance is completed, you will be able to start editing your messages again.

If you are using a ZIP upload or raw HTML edition, you will not be affected by this maintenance.
Oct 8, 07:40 UTC
Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Delay in APNS Push Notifications Delivery
Resolved - We experienced a delay in the delivery of push notifications through APNS (Apple Push Notification Service), between 13:17 UTC+2 and 14:04 UTC+2.

All delayed notifications were successfully sent by 14:06 UTC+2.

The issue is now resolved.
Oct 10, 13:17 UTC
Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Instability of API Custom Audience
Resolved - We encountered an elevated error rate between 17:18 GMT+2 and 17:42 GMT+2.
Oct 1, 16:00 UTC
Partial delay in the indexation of native and custom installation data
Resolved - The indexation is fully operational since September 30, 2024, at 16:35 GMT+2. This incident is resolved.
Oct 1, 07:01 UTC
Monitoring - The fix has been released, and since 16:35 GMT+2, the delayed native and custom installation data have been indexed. No data was lost.

Our team continues to monitor the situation.
Sep 30, 14:54 UTC
Investigating - We are experiencing a partial delay in the indexation of native & custom installation data on our push platform.This means that Push campaigns and recurring automation targeting is performed on older data (14:25 GMT+2) and does not reflect the latest changes. No information is lost during this delay.

Trigger automations and In-Apps are not affected.

Our team is working on a resolution.
Sep 30, 14:24 UTC
Push campaign analytics delay
Resolved - Analytics of Push campaigns & recurring automations have been recomputed, the incident is resolved.
We are continuing to work on the "Devices synced" metric.

Update (2024-10-04): The "Devices synced" metric data has been restored.
Oct 1, 05:50 UTC
Monitoring - The issue has been narrowed down to a database issue and fixed.

This had the following impact on the system:
- Analytics of Push campaigns & recurring automations sent between September 30, 02:00 GMT+2 and 16:30 GMT+2 are unavailable.
This is a temporary issue that will be resolved when the data gets recomputed on September 31 around 05:00 GMT+2. Your push analytics will be available then.
- The "Devices synced" metric of In-app automations doesn't take into account data prior to September 30. We are looking into ways to restore this data.

Our team is monitoring the situation. We will mark this incident as resolved once we confirm that the nightly recomputing has been performed as expected.
Sep 30, 17:16 UTC
Investigating - We are investigating an issue with push campaign & recurring automations analytics, where in some cases the send/open counts are showing very low values.

Pushs were sent as expected.
Campaigns older than September 30th 2:00 GMT+2 have accurate analytics.

We are working on restoring those metrics.
Sep 30, 15:51 UTC
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