Resolved -
This incident has been resolved.
May 15, 18:58 UTC
Monitoring -
All the indexation backlog has now been cleared, and we're back to nominal status.
May 15, 13:43 UTC
Update -
A fix has been deployed, the backlog of SDK events is being caught up. The indexing lag is now of 30 minutes. We will update this incident when everything is back to normal.
May 15, 13:12 UTC
Identified -
We are experiencing a delay in indexing messages from our Mobile SDKs.
The indexing of these messages is currently 1 hour and 30 minutes late, the problem having manifested itself from 12H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning :
- The profile view will not be updated in real-time.
- Some automations will be sent later than expected.
May 15, 11:40 UTC