Batch Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

CEP Core Services Operational

90 days ago

100.0 % uptime

Today

Dashboard Operational

90 days ago

100.0 % uptime

Today

Email delivery Operational

90 days ago

100.0 % uptime

Today

Push Delivery Operational

90 days ago

100.0 % uptime

Today

SMS Delivery Operational

90 days ago

100.0 % uptime

Today

Data ingestion Operational

90 days ago

100.0 % uptime

Today

Data analysis Operational

90 days ago

100.0 % uptime

Today

Event Targeting & Retargeting Operational

90 days ago

100.0 % uptime

Today

Marketing pressure Operational

90 days ago

100.0 % uptime

Today

Audiences Operational

90 days ago

100.0 % uptime

Today

MEP Core Services Operational

90 days ago

100.0 % uptime

Today

Dashboard Operational

90 days ago

100.0 % uptime

Today

Push delivery Operational

90 days ago

100.0 % uptime

Today

In-app delivery Operational

90 days ago

100.0 % uptime

Today

Data ingestion Operational

90 days ago

100.0 % uptime

Today

Data analysis Operational

90 days ago

100.0 % uptime

Today

Event Targeting & Retargeting Operational

90 days ago

100.0 % uptime

Today

Marketing pressure Operational

90 days ago

100.0 % uptime

Today

Custom Audiences Operational

90 days ago

100.0 % uptime

Today

GDPR Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

[CEP] Profile API Operational

90 days ago

100.0 % uptime

Today

[CEP] Campaign API Operational

90 days ago

100.0 % uptime

Today

[CEP] Export API Operational

90 days ago

100.0 % uptime

Today

[CEP] Audience API Operational

90 days ago

100.0 % uptime

Today

[MEP] Campaigns API Operational

90 days ago

100.0 % uptime

Today

[MEP] Transactional API Operational

90 days ago

100.0 % uptime

Today

[MEP] Custom Data API Operational

90 days ago

100.0 % uptime

Today

[MEP] GDPR API Operational

90 days ago

100.0 % uptime

Today

[MEP] Export API Operational

90 days ago

100.0 % uptime

Today

[MEP] Custom Audience API Operational

90 days ago

100.0 % uptime

Today

[MEP] Trigger Events API Operational

90 days ago

100.0 % uptime

Today

[MEP] In-App API Operational

90 days ago

100.0 % uptime

Today

Optional Services Operational

90 days ago

100.0 % uptime

Today

Editorial dashboard Operational

90 days ago

100.0 % uptime

Today

Inbox Operational

90 days ago

100.0 % uptime

Today

Custom Exports Operational

90 days ago

100.0 % uptime

Today

Webhook Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance Notification Mar 11, 2025 23:00 - Mar 12, 2025 01:00 UTC

Our email partner will be upgrading their network hardware on March 11 between 23:00 GMT+1 and 01:00 GMT+1.

The upgrade is expected to take about 2 hours.

During this planned maintenance window, you may experience slightly longer initial email delivery times (up to 15 minutes) between 23:00 GMT+1 and 01:00 GMT+1.

Please note that during the entire maintenance period, all emails will continue to be accepted.
Posted on Feb 10, 2025 - 15:06 UTC

Scheduled Maintenance Notification Mar 12, 2025 23:00 - Mar 13, 2025 01:00 UTC

Our email partner will be upgrading their network hardware on March 12 between 23:00 GMT+1 and 01:00 GMT+1.

The upgrade is expected to take about 2 hours.

During this planned maintenance window, you may experience slightly longer initial email delivery times (up to 15 minutes) between 23:00 GMT+1 and 01:00 GMT+1.

Please note that during the entire maintenance period, all emails will continue to be accepted.
Posted on Feb 10, 2025 - 15:07 UTC

Scheduled Maintenance Notification Mar 13, 2025 23:00 - Mar 14, 2025 01:00 UTC

Our email partner will be upgrading their network hardware on March 13 between 23:00 GMT+1 and 01:00 GMT+1.

The upgrade is expected to take about 2 hours.

During this planned maintenance window, you may experience slightly longer initial email delivery times (up to 15 minutes) between 23:00 GMT+1 and 01:00 GMT+1.

Please note that during the entire maintenance period, all emails will continue to be accepted.
Posted on Feb 10, 2025 - 11:05 UTC

Past Incidents

Feb 22, 2025

No incidents reported today.

Feb 21, 2025

No incidents reported.

Feb 20, 2025

No incidents reported.

Feb 19, 2025

No incidents reported.

Feb 18, 2025

Scheduled network maintenance

Completed - The scheduled maintenance has been completed.
Feb 18, 12:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 12:15 UTC

Scheduled - The platform will undergo a scheduled maintenance to upgrade and optimize our network infrastructure. This will enhance overall performance and reliability.

The maintenance will be performed on February 18, 2025 Between 13:15 GMT+1 and 13:45 GMT+1

During this maintenance window, Batch's dashboard and APIs may be unavailable for a couple of few seconds. API calls that were met with an error status code must be retried.

If you have any questions, please reach out to our support team: support@batch.com
Feb 10, 14:21 UTC

Feb 17, 2025

No incidents reported.

Feb 16, 2025

Delivery issues

Resolved - Timeline
All times are in UTC and 24h time.

On february 16 at around 9:45 we detected significant delays for a subset of push notifications, email and sms sent for campaigns or recurring automations.
An investigation by our team revealed that one instance of the service responsible for processing these campaigns or automations was having trouble keeping up with the incoming data.
The issue was found and a mitigation was put in place immediately. After this operation the service operated correctly again and started catching up its delays.
At around 9:50 all delays were resolved and everything was back to normal.

Impact
A small subset of push notifications, emails and sms were sent with a delay. We estimate that around 4% of all messages were delayed up to 7h.

Root cause
There was an issue with our profile selection system at around 3:00 which caused a small part of the processing to halt.
Once the problem was identified our team proceeded to mitigate it, after which the service was working correctly again and the delays were resolved.

Conclusion
Although the original problem was an easy fix, the main issue was that we lacked efficient monitoring for this particular service which resulted in much higher delivery delays than it should have.
In the near future we will work on improving the monitoring for this service so that we can address any issues much more quickly; in addition we will also work on preventing these kind of issues altogether.
Feb 16, 03:00 UTC

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

Email Composer Maintenance

Completed - The scheduled maintenance has been completed.
Feb 10, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 23:00 UTC

Scheduled - Our Email Composer partner will be performing an infrastructure update on Feb 9 between 10:00 GMT+1 and 12:00 GMT+1.

The upgrade is expected to take about 2 hours.

During this time, the Email Composer might be unavailable: you will not be able to edit email messages with the composer, edit your templates or upload new images.
Jan 28, 14:17 UTC

Feb 9, 2025

Feb 8, 2025

No incidents reported.

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