All Systems Operational

Uptime over the past 90 days. View historical uptime.
CEP Core Services Operational
90 days ago
99.88 % uptime
Today
Dashboard Operational
90 days ago
99.61 % uptime
Today
Email delivery Operational
90 days ago
99.95 % uptime
Today
Push Delivery Operational
90 days ago
99.54 % uptime
Today
SMS Delivery Operational
90 days ago
99.95 % uptime
Today
Data ingestion Operational
90 days ago
99.98 % uptime
Today
Data analysis Operational
90 days ago
99.98 % uptime
Today
Event Targeting & Retargeting Operational
90 days ago
99.95 % uptime
Today
Marketing pressure Operational
90 days ago
99.98 % uptime
Today
Audiences Operational
90 days ago
99.98 % uptime
Today
MEP Core Services Operational
90 days ago
99.89 % uptime
Today
Dashboard Operational
90 days ago
99.61 % uptime
Today
Push delivery Operational
90 days ago
99.62 % uptime
Today
In-app delivery Operational
90 days ago
99.98 % uptime
Today
Data ingestion ? Operational
90 days ago
99.98 % uptime
Today
Data analysis Operational
90 days ago
99.98 % uptime
Today
Event Targeting & Retargeting Operational
90 days ago
99.98 % uptime
Today
Marketing pressure Operational
90 days ago
99.98 % uptime
Today
Custom Audiences Operational
90 days ago
99.95 % uptime
Today
GDPR Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
[CEP] Profile API Operational
90 days ago
99.98 % uptime
Today
[CEP] Campaign API Operational
90 days ago
99.98 % uptime
Today
[CEP] Export API Operational
90 days ago
99.98 % uptime
Today
[CEP] Audience API Operational
90 days ago
99.97 % uptime
Today
[MEP] Campaigns API Operational
90 days ago
99.98 % uptime
Today
[MEP] Transactional API Operational
90 days ago
99.98 % uptime
Today
[MEP] Custom Data API Operational
90 days ago
99.98 % uptime
Today
[MEP] GDPR API Operational
90 days ago
99.98 % uptime
Today
[MEP] Export API Operational
90 days ago
99.98 % uptime
Today
[MEP] Custom Audience API Operational
90 days ago
99.98 % uptime
Today
[MEP] Trigger Events API Operational
90 days ago
99.98 % uptime
Today
[MEP] In-App API Operational
90 days ago
99.98 % uptime
Today
Optional Services Operational
90 days ago
99.87 % uptime
Today
Editorial dashboard Operational
90 days ago
99.62 % uptime
Today
Inbox Operational
90 days ago
99.95 % uptime
Today
Custom Exports Operational
90 days ago
99.98 % uptime
Today
Webhook Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Email composer maintenance Aug 31, 2025 07:00-08:20 UTC

Our Email Composer partner will be performing an infrastructure update on August 31, 2025, from 09:00 to 09:20 CEST (UTC+2).

During this window, the Email Composer may be unavailable. You won’t be able to:
• Edit email messages in the composer
• Edit your templates
• Upload new images
Posted on Aug 20, 2025 - 07:33 UTC
Aug 28, 2025

No incidents reported today.

Aug 27, 2025

No incidents reported.

Aug 26, 2025
CEP Automation triggers may stall in specific workflows
Resolved - The issue affecting automation workflows with Yes/No and/or Delay steps has been resolved.
The fix has been successfully deployed and results have been monitored without further impact.

All CEP Core Services (Email, Push, SMS delivery) are now operating normally.

We apologize for the disruption and thank you for your patience.
Aug 26, 06:56 UTC
Monitoring - A fix for this issue has been implemented, we are now monitoring the results.
Aug 25, 07:48 UTC
Update - The fix is in testing and targeted for release early next week.
Next update: Monday, August 25, by 18:00 CEST
Aug 22, 14:20 UTC
Identified - Impact: In some cases, automation workflows that include Yes/No steps and/or Delay steps can stall. Affected profiles remain stuck and may miss subsequent communications. Estimated impact: ~1% of users.
Scope: Limited to automations using both Yes/No and/or Delay steps. Other automations are not affected.
Current status: We have identified the defect and are developing a fix. No workaround is available at this time.
Next steps: The fix will be deployed after validation.
We apologize for the disruption and appreciate your patience.
Aug 22, 09:11 UTC
Aug 25, 2025
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025
CEP & MEP Delivery Issues
Postmortem - Read details
Aug 21, 07:11 UTC
Resolved - The system has been stable for the last 12 hours.

As of August 14, 18:04 CEST:
- Late MEP & CEP Trigger Automation messages have been sent
- Some MEP Push Campaigns & Recurring Automations have been partially send and will not be retried
- API error rates are back to normal
- Webhooks are back to normal


This incident is now considered as resolved.
Aug 15, 05:37 UTC
Monitoring - The system has now fully processed the backlog of CEP and MEP automation messages, including Email, SMS, and Push v1 and v2.
All previously delayed messages have been sent.

We are now moving into a monitoring phase, during which the on-call team will closely watch system performance.
Aug 14, 16:04 UTC
Update - The system is still catching up with the backlogged work.
All late CEP & MEP Automation messages (Email, SMS, Push v1 & v2) will be sent.

We will provide further updates as soon as we have more information or in 1 hour, whichever comes first.
Aug 14, 15:36 UTC
Update - The database issue has been resolved.
All components are gradually returning to normal.
Processing speed is being increased progressively, with priority given to maintaining system stability.

We will provide further updates as soon as we have more information or in 1 hour, whichever comes first.
Aug 14, 14:38 UTC
Update - We are still working on fixing the database problem.

The affected components are still the same.
Aug 14, 13:33 UTC
Identified - We have been experiencing a database issue since August 14th, 12:10 CEST.
We are working on a complete report of what is affected.

In the meantime, here is a brief overview of the platform’s status

* CEP Automations (Email, SMS, Push v2) are not being sent
* MEP Automations (Push v1) are not being sent
* MEP Campaigns are partially being sent
* CEP Campaigns are partially being sent
* The transactional API (MEP) is working
* Data sent on APIs for which we sent back a 200 HTTP status code may not be processed live but is enqueued and will eventually be processed
* Some APIs might experience elevated error rate over the afternoon
* Webhooks are partially working


We will provide further updates as soon as we have more information or in 1 hour, whichever comes first.
Aug 14, 12:23 UTC
Aug 14, 2025
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