Update - We're still observing intermittent image loading errors, though at a significantly reduced rate compared to the last 24 hours. The last reported error occurred at 15:00 CET.
Our team continues to actively work on implementing a permanent fix.
Jun 26, 2025 - 16:26 UTC
Identified - We're currently experiencing intermittent errors with our image loading system.
The impact is two fold:
* some campaigns cannot be created correctly due to image loading failures, affecting both the main dashboard and the editorial dashboards. * some transactional push notifications containing images cannot be sent correctly due to image loading failures.
This issue started on June 20th at 17:00 CET.
Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause.
Jun 26, 2025 - 08:31 UTC
CEP Core Services
Partial Outage
90 days ago
99.97
% uptime
Today
Dashboard
Partial Outage
90 days ago
99.87
% uptime
Today
Email delivery
Operational
90 days ago
100.0
% uptime
Today
Push Delivery
Partial Outage
90 days ago
99.87
% uptime
Today
SMS Delivery
Operational
90 days ago
100.0
% uptime
Today
Data ingestion
Operational
90 days ago
100.0
% uptime
Today
Data analysis
Operational
90 days ago
100.0
% uptime
Today
Event Targeting & Retargeting
Operational
90 days ago
100.0
% uptime
Today
Marketing pressure
Operational
90 days ago
100.0
% uptime
Today
Audiences
Operational
90 days ago
100.0
% uptime
Today
MEP Core Services
Partial Outage
90 days ago
99.97
% uptime
Today
Dashboard
Partial Outage
90 days ago
99.87
% uptime
Today
Push delivery
Partial Outage
90 days ago
99.87
% uptime
Today
In-app delivery
Operational
90 days ago
100.0
% uptime
Today
Data ingestion
?
Operational
90 days ago
100.0
% uptime
Today
Data analysis
Operational
90 days ago
100.0
% uptime
Today
Event Targeting & Retargeting
Operational
90 days ago
100.0
% uptime
Today
Marketing pressure
Operational
90 days ago
100.0
% uptime
Today
Custom Audiences
Operational
90 days ago
100.0
% uptime
Today
GDPR
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
[CEP] Profile API
Operational
90 days ago
100.0
% uptime
Today
[CEP] Campaign API
Operational
90 days ago
100.0
% uptime
Today
[CEP] Export API
Operational
90 days ago
100.0
% uptime
Today
[CEP] Audience API
Operational
90 days ago
100.0
% uptime
Today
[MEP] Campaigns API
Operational
90 days ago
100.0
% uptime
Today
[MEP] Transactional API
Operational
90 days ago
100.0
% uptime
Today
[MEP] Custom Data API
Operational
90 days ago
100.0
% uptime
Today
[MEP] GDPR API
Operational
90 days ago
100.0
% uptime
Today
[MEP] Export API
Operational
90 days ago
100.0
% uptime
Today
[MEP] Custom Audience API
Operational
90 days ago
100.0
% uptime
Today
[MEP] Trigger Events API
Operational
90 days ago
100.0
% uptime
Today
[MEP] In-App API
Operational
90 days ago
100.0
% uptime
Today
Optional Services
Partial Outage
90 days ago
99.96
% uptime
Today
Editorial dashboard
Partial Outage
90 days ago
99.87
% uptime
Today
Inbox
Operational
90 days ago
100.0
% uptime
Today
Custom Exports
Operational
90 days ago
100.0
% uptime
Today
Webhook
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Data ingestion has fully caught up. Everything is back to normal.
Jun 20, 09:45 UTC
Update -
We are continuing to monitor for any further issues.
Jun 20, 09:44 UTC
Update -
The data ingestion delay has been cleared for:
* Profile attribute updates * Custom events from the API and web SDKs
We are still working on catching up with data ingestion from the mobile SDKs.
We will provide an update as soon as everything is back to normal.
Jun 20, 07:01 UTC
Monitoring -
A fix has been implemented. We are currently handling the data ingestion queue.
Jun 20, 06:54 UTC
Investigating -
We are currently experiencing a delay in indexing messages from our SDKs and Profile API calls.
At the moment, message indexing is running approximately 8 hours behind. This delay impacts only the updating of Profile events and attributes. Specifically: • The profile view is not updated in real-time. • Some automations may be triggered later than expected.
Jun 20, 06:14 UTC
Resolved -
Between June 9th and 13th, we encountered issues with SMS delivery, which resulted in a significant discrepancy between the estimated reach and the actual number of delivered SMS in the analytics.
Please note that these SMS were not billed, and the issue has since been resolved.
We have reached out to the affected clients regarding this issue.
Jun 17, 07:27 UTC
Resolved -
We have resolved the issue. We fixed the incorrect data and have now reactivated the imported token based campaigns
Jun 12, 09:28 UTC
Identified -
This morning, we identified an issue affecting imported push tokens in Push v2, which may have led to duplicate notifications being sent.
As a precaution, we have temporarily disabled creating campaigns with imported tokens while we investigate the root cause and work on a fix. Push v1 remains fully operational and is not impacted by this issue.
May 30, 14:18 UTC