Dashboard connectivity issue
Monitoring - A mitigation has been implemented and is functioning as expected. We are continuing to closely monitor the system and address any remaining issues.
Mar 25, 2025 - 14:47 UTC
Update - We are continuing to work on a fix for this issue.
Mar 25, 2025 - 14:02 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 2025 - 13:44 UTC
Investigating - We’re currently experiencing connectivity issues affecting the Dashboard. Our team is investigating and working to restore full access as soon as possible.
Mar 25, 2025 - 13:44 UTC
Uptime over the past 90 days. View historical uptime.
CEP Core Services Degraded Performance
90 days ago
100.0 % uptime
Today
Dashboard Degraded Performance
90 days ago
100.0 % uptime
Today
Email delivery Operational
90 days ago
100.0 % uptime
Today
Push Delivery Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
Data ingestion Operational
90 days ago
100.0 % uptime
Today
Data analysis Operational
90 days ago
100.0 % uptime
Today
Event Targeting & Retargeting Operational
90 days ago
100.0 % uptime
Today
Marketing pressure Operational
90 days ago
100.0 % uptime
Today
Audiences Operational
90 days ago
100.0 % uptime
Today
MEP Core Services Degraded Performance
90 days ago
100.0 % uptime
Today
Dashboard Degraded Performance
90 days ago
100.0 % uptime
Today
Push delivery Operational
90 days ago
100.0 % uptime
Today
In-app delivery Operational
90 days ago
100.0 % uptime
Today
Data ingestion ? Operational
90 days ago
100.0 % uptime
Today
Data analysis Operational
90 days ago
100.0 % uptime
Today
Event Targeting & Retargeting Operational
90 days ago
100.0 % uptime
Today
Marketing pressure Operational
90 days ago
100.0 % uptime
Today
Custom Audiences Operational
90 days ago
100.0 % uptime
Today
GDPR Operational
90 days ago
100.0 % uptime
Today
API Degraded Performance
90 days ago
99.99 % uptime
Today
[CEP] Profile API Operational
90 days ago
100.0 % uptime
Today
[CEP] Campaign API Degraded Performance
90 days ago
100.0 % uptime
Today
[CEP] Export API Operational
90 days ago
100.0 % uptime
Today
[CEP] Audience API Operational
90 days ago
99.99 % uptime
Today
[MEP] Campaigns API Degraded Performance
90 days ago
100.0 % uptime
Today
[MEP] Transactional API Operational
90 days ago
100.0 % uptime
Today
[MEP] Custom Data API Operational
90 days ago
100.0 % uptime
Today
[MEP] GDPR API Operational
90 days ago
100.0 % uptime
Today
[MEP] Export API Operational
90 days ago
100.0 % uptime
Today
[MEP] Custom Audience API Degraded Performance
90 days ago
100.0 % uptime
Today
[MEP] Trigger Events API Operational
90 days ago
100.0 % uptime
Today
[MEP] In-App API Operational
90 days ago
100.0 % uptime
Today
Optional Services Operational
90 days ago
100.0 % uptime
Today
Editorial dashboard Operational
90 days ago
100.0 % uptime
Today
Inbox Operational
90 days ago
100.0 % uptime
Today
Custom Exports Operational
90 days ago
100.0 % uptime
Today
Webhook Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 26, 2025

No incidents reported today.

Mar 25, 2025
Audience API issues
Resolved - The issue has been fully resolved — a permanent fix was implemented at 21:00 UTC, and we've continued monitoring throughout the night to ensure stability.
Mar 25, 08:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 17:16 UTC
Investigating - We’re currently experiencing an issue affecting our Audience API. Our engineering team is actively investigating and working to resolve it as quickly as possible.
Mar 24, 16:59 UTC
Mar 24, 2025
Mar 23, 2025
Email Composer Maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:00 UTC
Scheduled - Our Email Composer partner will be performing an infrastructure update on March 23 2025 between 08:00 UTC and 12:00 UTC.

During this time, the Email Composer might be unavailable: you will not be able to edit email messages with the composer, edit your templates or upload new images.
Mar 11, 12:33 UTC
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Profile updates and custom events processing delays on CEP
Resolved - We have experienced a delay in indexing messages from our Mobile SDKs. The indexing of these messages was up to 57 minutes late, over the period from 20:00 to 21:15 (GMT+1). This delay affects only the updating of Profile events:
• The profile view will not be up to date.
• Some trigger automations will be sent later than expected.

The origin of this problem has not yet been precisely identified, but investigation is now the top priority of our technical teams, to ensure that this does not happen again.
Mar 19, 19:00 UTC
Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 14, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 08:47 UTC
Scheduled - Our email partner will be upgrading their network hardware on March 13 between 23:00 GMT+1 and 01:00 GMT+1.

The upgrade is expected to take about 2 hours.

During this planned maintenance window, you may experience slightly longer initial email delivery times (up to 15 minutes) between 23:00 GMT+1 and 01:00 GMT+1.

Please note that during the entire maintenance period, all emails will continue to be accepted.
Feb 10, 11:05 UTC
Mar 13, 2025
Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 13, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 UTC
Scheduled - Our email partner will be upgrading their network hardware on March 12 between 23:00 GMT+1 and 01:00 GMT+1.

The upgrade is expected to take about 2 hours.

During this planned maintenance window, you may experience slightly longer initial email delivery times (up to 15 minutes) between 23:00 GMT+1 and 01:00 GMT+1.

Please note that during the entire maintenance period, all emails will continue to be accepted.
Feb 10, 15:07 UTC
Mar 12, 2025
Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 12, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 23:00 UTC
Scheduled - Our email partner will be upgrading their network hardware on March 11 between 23:00 GMT+1 and 01:00 GMT+1.

The upgrade is expected to take about 2 hours.

During this planned maintenance window, you may experience slightly longer initial email delivery times (up to 15 minutes) between 23:00 GMT+1 and 01:00 GMT+1.

Please note that during the entire maintenance period, all emails will continue to be accepted.
Feb 10, 15:06 UTC
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